Last week, we brought you the story of the Qantas passengers that were involuntarily downgraded on a flight from Tokyo to Melbourne after their Business class seats became inoperable. They were not given any alternative but to accept the airline’s paltry offer of compensation – which they still have not received because they’ve since been … Continued
A Qantas Business class passenger has vowed never to fly with the airline again, after they were forced to accept a downgrade to Economy on an overnight international flight. Janet Riddell had paid for a Business Class ticket on Qantas flight QF80 from Tokyo Narita to Melbourne. The ticket was booked seven months in … Continued
The Australian Competition & Consumer Commission (ACCC) has made numerous recommendations in its 149-page final report on loyalty programs, which was released today. The ACCC says that changes are needed to protect consumers, warning that unfair practices of loyalty programs could cause real harm. The Australian Frequent Flyer made a detailed submission to the ACCC’s … Continued
Something needs to be done about the taxi touts harassing and scamming tourists arriving at Melbourne Airport. If you’ve flown to Melbourne’s Tullamarine Airport recently, you may have noticed the scourge of taxi touts that hang around the arrivals area. These touts offer unsolicited transportation services and are often unwilling to take “no” for an … Continued
Earlier this year, German airline Lufthansa tried to sue a passenger that exploited the loophole of hidden-city ticketing by skipping the last flight on their ticket. This case has now finally be resolved in the German courts, and in a victory for frequent flyers, the airline did not win. In Episode 22 of the AFF … Continued