If you had an opportunity to meet Qantas CEO Alan Joyce, what would you say to him? This question was recently put to the Australian Frequent Flyer community. There have already been 100 responses (and counting), with frequent flyers expressing a wide range of different points of view about the way in which our national … Continued
A couple of weeks ago, we revealed how Qatar Airways customers may pay more when booking flights on a computer. That’s because Qatar Airways gives a 10% discount for bookings made on a Smartphone or mobile device. But Qatar Airways is certainly not the only company to employ price discrimination based on the device being … Continued
An Australian Federal Court judge has ruled that hotel booking website Trivago misled customers into believing they were getting the best price on hotel rooms. In 2018, the Australian Competition & Consumer Commission (ACCC) alleged that Trivago, which is owned by Expedia, created a false impression that customers would be shown the lowest price when … Continued
Last week, we brought you the story of the Qantas passengers that were involuntarily downgraded on a flight from Tokyo to Melbourne after their Business class seats became inoperable. They were not given any alternative but to accept the airline’s paltry offer of compensation – which they still have not received because they’ve since been … Continued
A Qantas Business class passenger has vowed never to fly with the airline again, after they were forced to accept a downgrade to Economy on an overnight international flight. Janet Riddell had paid for a Business Class ticket on Qantas flight QF80 from Tokyo Narita to Melbourne. The ticket was booked seven months in … Continued