Online Travel Agency Fly365 Enters Liquidation

Online travel agency Fly365 entered voluntary administration last Friday, after 4 years in business. Many hundreds of Fly365.com customers that booked tickets during recent weeks have now had their tickets cancelled. Others are without recourse after airlines cancelled flights which were originally booked through Fly365 due to the coronavirus outbreak. These customers have been left … Continued

Qantas Too Trigger-Happy with Emails?

Most Qantas Frequent Flyer members are used to getting emails from the airline. Qantas sends out almost daily emails about sales, Rewards Store discounts, health insurance, Qantas Golf Club, credit cards, monthly newsletters, offers to upgrade your flight… the list goes on. But one AFF member is particularly unimpressed to have received no less than nine emails … Continued

KLM Inconsistently Honouring Qantas Frequent Flyer Benefits

In December 2019, Qantas expanded its partnership with Air France and KLM. Qantas Frequent Flyer members can now earn and redeem points on all Air France and KLM flights. Qantas customers can also access some additional benefits based on their tier status. Qantas Frequent Flyers with Gold status or above are entitled to priority check-in, … Continued

Rex Complains to ACCC as QantasLink Adds Regional Flights

In recent weeks, QantasLink has announced new regional services to Ballina, Kangaroo Island and now Orange. But Regional Express (Rex) has complained to the Australian Competition & Consumer Commission (ACCC) that QantasLink is using its dominant position to force them out of these markets. New QantasLink flights from Adelaide to Kangaroo Island From July, QantasLink … Continued

If You Could Say One Thing to Virgin Australia’s CEO…

As we covered yesterday, there are a wide range of topics that Australian frequent flyers would like to bring up with Qantas CEO Alan Joyce. Australian Frequent Flyer members were also asked recently what they would say if they got an opportunity to meet Virgin Australia’s new CEO, Paul Scurrah. Interestingly, the range of issues … Continued