Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
Virgin Australia sells VA-marketed codeshare flights on several partner airlines including Singapore Airlines and Air Canada. When booking these, you'll often pay more for a less seamless experience.
Many World of Hyatt membership numbers end in the letter O or I. This makes no sense because the letters O and I are easily - and frequently - confused for numbers.
The Qantas App has added a Ticketing Issue Alerts feature that notifies customers if there are ticketing issues with their bookings and offers solutions.
Most countries ban junk surcharges like "resort fees" because they can trick people into paying more and are bad for consumers. So, why is dynamic currency conversion (DCC) is still legal?
Qantas Frequent Flyer has an availability problem. The recent program changes including Classic Reward price hikes, the introduction of Classic Plus and expanded partner airline rewards try to fix this. But they might not be enough.
The Australian government is inviting submissions about its proposed Aviation Customer Rights Charter, which will largely just make it easier for passengers to enforce rights they already have.
Airlines often use the time it takes to get the first bag onto the carousel as a key performance metric for baggage handlers. Are ground handling companies gaming this to inflate their KPIs?
Velocity Frequent Flyer has finally implemented multi-factor authentication, increasing the level of security on its members' accounts.
Virgin Australia has fixed a bug that resulted in many non-stop United Airlines flights being unavailable to book with Velocity Points.
Virgin Australia flyers can redeem Velocity Frequent Flyer points on United Airlines, but there's no reward seat availability on any non-stop trans-Atlantic route.
Qantas has reversed its repeated, erroneous refusal to award points and status credits on Qatar Airways codeshare flights marketed by Finnair.
Most passengers don't take the time to compliment great service, so airlines love it when customers do. They often pass on the feedback to the employee and their manager.