Velocity Fixing Status Credit Error
Velocity Frequent Flyer is working to resolve an error that has seen some members receive fewer status credits than advertised at the time of booking.
Tag: Complaints & Resolutions
Qantas Says COVID Credits Are Refundable
If you still have a Qantas flight credit for a cancelled booking that was affected by COVID-19 travel restrictions, the airline says you can request a refund.
Can Qantas Contact Centre Agents Transfer Calls?
Qantas call centre agents can transfer calls if they can’t help or the request is outside their scope, but there’s no direct line to Hobart.
Virgin Clarifies Priority Boarding Policy
Virgin Australia made a minor change to its flight boarding procedure last year, but the priority boarding queue retains its priority.
Emirates Says Angle-Flat Business Class “Equivalent” to Lie-Flat
Emirates recently told the NZ Disputes Tribunal that to an ordinary traveller, an angle-flat Business Class seat is equivalent to lie-flat.