Qantas No Longer Triaging Repeat Callers
The Qantas call centre used to triage customers who called repeatedly within a short time to a more experienced onshore agent. This is no longer happening.
Tag: Complaints & Resolutions
Australian Flyers Call for Airline Ombudsman, Compensation Scheme
Australian frequent flyers overwhelmingly want a European-style air passenger compensation scheme and an independent airline ombudsman.
Jetstar’s Downgrade Compensation Policy
We found out how Jetstar calculates refunds for passengers who book Business Class but are involuntarily downgraded to Economy.
Qantas Considers Bringing Call Centres Back to Australia
In news that customers will welcome, Qantas is considering bringing more of its call centre work back to Australia.
Help Shape the Future of Australia’s Aviation Policy
Australian Frequent Flyer will make a submission to the Aviation Green Paper, and we’d like the help of the AFF community.