Sri Lankan Airlines A320 Business Class Review

Sri Lankan Airlines A320 Business Class ReviewBased in Colombo, Sri Lankan Airlines has been a member of the Oneworld alliance since 2014. In this review, we test the Sri Lankan Airlines Business class service on an Airbus A320 flight from Colombo to Singapore.

Flight Details

Flight number UL308
Route Colombo (CMB) to Singapore (SIN)
Aircraft type Airbus A320
Class of travel Business
Seat number 2A
On-time performance This flight arrived on time.
Star rating 4 stars out of 5

The route

UL308 route map

Flight Cost

This flight was booked as part of a one-way journey from Colombo to Brisbane via Singapore, which cost around $1,100 one-way. If you were to book this flight individually, you could expect to pay around $670 one-way.

It is also possible to redeem Qantas Frequent Flyer points (or points with any other Oneworld airline) for Sri Lankan Airlines flights. This flight would cost 43,800 Qantas points + ~$163 taxes in Business class.

Airport Experience

After multiple security checks, I checked in and cleared immigration at Colombo’s Bandaranaike International Airport. Colombo Airport is not the world’s most modern or efficient airport, so this took almost an hour.

I eventually made my way to the Sri Lankan Airlines Serendib Lounge, which Business class passengers have access to. This lounge seems to get mixed reviews, but I personally like it. It’s not huge (it’s literally a large, square room) but has great food and drink options, clean bathrooms and showers, wifi, apron views and even a spa, where I was invited to receive a complimentary 15-minute massage.

Sri Lankan Airlines Serendib Lounge, Colombo
Sri Lankan Airlines Serendib Lounge, Colombo

Boarding for this flight was via a bus gate. Priority boarding was enforced, but worked exactly the opposite way to how it normally does. Economy class was invited to board first, and Business class passengers were told to wait until the last boarding group was called! The result, however, was that the Business class passengers got a private bus and boarded after all of the Economy passengers – which makes some sense when boarding is done through the front door.

The Hard Product

Sri Lankan Airlines has four rows of recliner Business class seats in a 2-2 configuration on its Airbus A320. This is a standard layout for a narrow-body aircraft, however I was very impressed with the legroom. There is virtually unlimited space for you to stretch your legs out, and the seat reclines a long way. Even though I was seated by the window, I had no problems getting past my seat neighbour to access the aisle.

Sri Lankan Airlines A320 Business class legroom
Sri Lankan Airlines A320 Business class legroom

The seat itself was very comfortable, and had a fold-out in-flight entertainment screen (and tray table) inside the armrest.

Sri Lankan Airlines A320 Business class entertainment screen
Sri Lankan Airlines A320 Business class entertainment screen

Blankets and pillows were provided. For a short-haul Business class product on an Airbus A320, this is about as good as it gets… that is, short of having a lie-flat bed – which some airlines are starting to install on their narrow-body aircraft.

Note that some flights on the Colombo-Singapore route are operated by Airbus A330s with lie-flat beds. The A330-200s feature Sri Lankan Airlines’ older Business class product, while the Airbus A330-300s (which Sri Lankan Airlines flies to Melbourne) feature the newer product.

Sri Lankan Airlines A330-300 Business class seat
Sri Lankan Airlines A330-300 Business class seat 

The Soft Product

Even though we boarded last, and the Business class cabin was completely full, the cabin crew still had time to offer pre-departure champagne, juice or water and a hotel towel before we pushed back.

Lunch was served after take-off. Here is the menu from this flight:

And the excellent Sri Lankan tea selection…

There was also a selection of quality gins and wine to choose from.

The lunch service started with a drink from the bar and some warm cashew nuts.

Pre-lunch champagne in Sri Lankan Business class
Pre-lunch champagne in Sri Lankan Business class

This was followed by the main course. I chose the tempura style prawns, which were delicious.

Tempura style prawns in sweet and sour sauce with steamed pak choi, carrot and egg fried jasmine rice
Tempura style prawns in sweet and sour sauce with steamed pak choi, carrot and egg fried jasmine rice

A slice of cake was served for dessert, which was also very tasty.

Opera cake with vanilla sauce
Opera cake with vanilla sauce

Like all of my other Sri Lankan Business class experiences, the food on this flight was full of flavour and high in quality. I was also impressed with the excellent hospitality from the smiling cabin crew.

Sri Lankan Airlines A320 Business Class
  • Airport Experience
  • Hard Product
  • Soft Product
4

Final thoughts

Sri Lankan Airlines offers an enjoyable and comfortable Business class experience with great Sri Lankan hospitality and delicious food. The only thing you don’t get on their Airbus A320 and A321 aircraft is a fully-flat bed.

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Matt Graham
The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 60 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil, New Zealand & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can contact Matt at [email protected]

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Brian

Having flown Sri Lankan business on this route a few times, I can say that service is “hit and miss”. At times the cabin crew were just plain lazy and not interested whilst at other times they were friendly and helpful. I find the younger crew seem more motivated and not so the older. Food is tasty but I find lacks the finesse of other top tier Asian airlines (SQ/CX/MH). The planes are old and the A330 aircraft is far superior. I’d probably rate them 3 start overall.