Please note: As of November 2021, Velocity Frequent Flyer points cannot be redeemed for flights on Singapore Airlines, Hainan Airlines, Tianjin Airlines, Capital Airlines or on Air Canada flights to/from Australia. But Velocity has resumed offering redemptions on Virgin Australia flights, domestic flight upgrades, hotel, car hire, wine, merchandise & gift card redemptions.
Velocity Frequent Flyer is the loyalty program of Virgin Australia.
You can redeem Velocity Frequent Flyer points on the ground for things like gift cards, hotels and products. But you’ll get the best value from your Velocity points by redeeming them in the air. These are the four main ways to redeem Velocity Frequent Flyer points for flights:
- Any Seat Rewards (Points+Pay)
- Reward Seats (award flights)
- Upgrades on Virgin Australia flights
In general, you’ll get much better value for your Velocity points by redeeming them for a Reward Seat or upgrade. When you redeem for an Any Seat Reward (or use your points to cover the taxes on a Reward Seat booking – which we don’t recommend doing), your points are simply converted to cash at a rate of around 0.6 cents per point. This is not a favourable rate!
The main advantage of Any Seat Rewards is that every seat on every flight is available, and you’ll also earn points & status credits. But in general, you’re better off saving your Velocity points for a Reward Seat or upgrade.
This chart shows the average value of a Velocity Frequent Flyer point, depending on how it is redeemed:
Redeeming Velocity points for Reward Seats
You can redeem Velocity points to fly with any of Virgin Australia’s partner airlines (Singapore Airlines redemptions are temporarily unavailable):
Velocity Frequent Flyer uses a distance-based award chart. You can view the Velocity reward seat points tables on the Velocity Frequent Flyer website.
Velocity carrier charges are payable (in addition to taxes) when redeeming Velocity points for flights operated by Virgin Australia or Etihad Airways.
When redeeming Velocity points, you can book one-way and return Reward Seats on the Virgin Australia website for travel on the following airlines:
- Virgin Australia
- Air Canada
- Etihad Airways
- Singapore Airlines
When searching on the Virgin Australia, we recommend searching for one-way flights. If you’re searching for return flights, and there is Reward Seat availability in only one direction, the website might automatically display no award availability in both directions.
To book award travel on other Virgin Australia partner airlines, and for multi-city bookings or flights that aren’t shown online, call the Velocity Membership Contact Centre on 13 18 75 (within Australia), or +61 2 8667 5924 (from outside Australia). The call centre is closed on Sundays.
Transferring Velocity Frequent Flyer points to Singapore Airlines KrisFlyer
It is normally also possible to transfer Velocity points to the KrisFlyer frequent flyer program of Singapore Airlines. You can then redeem your points for flights with any of Singapore Airlines’ partners, including flights across the entire Star Alliance network and KrisFlyer round-the-world awards.
The conversion rate in both directions is 1.55:1. For example, if you transferred 100,000 Velocity points, you’d receive 64,516 KrisFlyer miles.
However, please note that transfers between Velocity and KrisFlyer are temporarily suspended as of April 2020.
See Overview of Singapore Airlines KrisFlyer Redemptions for more information about redeeming KrisFlyer miles.
Learn more or get assistance with redeeming Velocity Frequent Flyer points
Frequent Flyer Solutions members have access to our comprehensive guide to redeeming Velocity points in Unit 2.2.2 of the Frequent Flyer Solutions training program. Learn more about Frequent Flyer Solutions training →
If you’d like expert, personalised assistance with redeeming Velocity Frequent Flyer points for flights, the Award Flight Assist team may be able to help.
Australian Frequent Flyer also has a Virgin Australia discussion forum.