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As of January 2024, Velocity Frequent Flyer points cannot be redeemed for flights on partners Hainan Airlines, Hong Kong Airlines, Tianjin Airlines or Capital Airlines, nor for First Class reward seats on Singapore Airlines.
Velocity Frequent Flyer is the loyalty program of Virgin Australia.
You can redeem Velocity Frequent Flyer points on the ground for things like gift cards, hotels and products. But you’ll get the best value from your Velocity points by redeeming them in the air.
These are the three main ways to redeem Velocity Frequent Flyer points for flights:
- Any Seat Rewards (Points+Pay)
- Reward Seats (award flights)
- UpgradeMe Points upgrades on Virgin Australia flights
In general, you’ll get much better value for your Velocity points by redeeming them for a Reward Seat or upgrade. When you redeem for an Any Seat Reward (or use your points to cover the taxes on a Reward Seat booking – which we don’t recommend doing), your points are simply converted to cash at a rate of around 0.6 cents per point. This is not a favourable rate!
The main advantage of Any Seat Rewards is that every seat on every flight is available, and you’ll also earn points & status credits. But in general, you’re better off saving your Velocity points for a Reward Seat or upgrade.
Redeeming Velocity points for Reward Seats
You can redeem Velocity points to fly with any of Virgin Australia’s partner airlines:
Velocity Frequent Flyer uses distance-based award charts. You can view the Velocity reward seat points tables on the Velocity Frequent Flyer website.
Velocity carrier charges are payable (in addition to taxes) when redeeming Velocity points for flights operated by Virgin Australia, Etihad Airways, Qatar Airways or Singapore Airlines. No carrier charges apply when redeeming Velocity points for flights with other partner airlines.
When redeeming Velocity points, you can book one-way and return Reward Seats on the Virgin Australia website for travel on the following airlines:
- Virgin Australia
- Air Canada
- All Nippon Airways (ANA)
- Etihad Airways
- Qatar Airways
- Singapore Airlines
- United Airlines
To book reward seats on other Virgin Australia partner airlines, and for multi-city bookings or flights that aren’t shown online, call the Velocity Membership Contact Centre on 13 18 75 (within Australia), or +61 2 8667 5924 (from outside Australia). The call centre is closed on Sundays.
Transferring Velocity Frequent Flyer points to Singapore Airlines KrisFlyer
It is also possible to transfer Velocity points to the KrisFlyer frequent flyer program of Singapore Airlines. This can be done at a rate of 1.55:1 (in both directions) and you must transfer at least 5,000 points at a time.
See Overview of Singapore Airlines KrisFlyer Redemptions for more information about redeeming KrisFlyer miles.
Learn more or get assistance with redeeming Velocity Frequent Flyer points
AFF’s guide to Velocity Frequent Flyer has lots more information about Virgin Australia’s loyalty program.
AFF Platinum members can access our comprehensive guide to redeeming Velocity points in Course 3 of the AFF Training program. Learn more about the Australian Frequent Flyer Training Courses →
If you’d like expert, personalised assistance with redeeming Velocity Frequent Flyer points for flights, the Frequent Flyer Concierge team may be able to help.
Australian Frequent Flyer also has a Virgin Australia discussion forum.