no-classA first-time Business Class flyer has been left bemused by what they perceived as rude, arrogant and demanding behaviour displayed by other passengers in the pointy-end. This member believes that fellow passengers left their manners at home and says they would not fly Business again after their unpleasant experience.

Other members have recounted their own experiences coming across similarly self-entitled passengers. For example, one member observed a fellow flyer blaming the crew because he was too lazy to pick up his own things.

However, many are quick to reassure that, while this kind of behaviour is not to be condoned, it is the exception rather than the norm. All kinds of different passengers – young, old, families, businesspeople and many others frequent Business class, and most are highly respectful towards the crew. With this in mind, our members suggest that Business Class deserves a second chance. They also remind our member that the whole Business experience is more than just the flight – priority check-in, lounge access and bags that arrive at the carousel first add up to make for a more pleasant overall experience, on-board and on the ground.

Some members point out that Business class passengers often have busy work schedules. While this is no excuse for poor etiquette, it should be remembered that the priority for these passengers is often to maximise work or sleep time – and not to socialise.

One member opines that poor manners has nothing to do with the class of travel somebody is flying in. They believe that rudeness and arrogance can occur anywhere, and it’s up to individuals to either ignore it or speak up.

Share your views and experience HERE.


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Matt Graham
The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 60 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil, New Zealand & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can contact Matt at [email protected]