Showing the latest news for category Qantas.
A Qantas Platinum Frequent Flyer this week hits out at Qantas and asserts that loyalty is repaid with disinterested service – and at a premium price! This member has been a platinum level flyer for many years and is becoming increasingly disheartened with the quality of service received at Qantas. Poor service has been experienced … Continued
A newspaper article last week asked the question, “Is Qantas losing its gloss”. Using statistics published by the government on International Airline activity over the past ten years, it argued that Qantas was in significant decline. While some may ask what rock the author had been hiding under, as such news is hardly new given … Continued
Our super savvy members have discovered an ingenious way to acquire some Qantas frequent flyer points for less. In a special offer anyone who has an ABN number can pay $50 to join Aquire and they are then eligible for a 10,000 signup bonus plus an additional 10,000 points for purchasing anything at an Aquire-affiliated … Continued
With a trip to the USA often taking 15 hours or more, the thought of travelling in economy class for that time is one too difficult to contemplate for many. Corporate travellers will often find Business Class mandated for such a journey, thanks to a company’s travel policy. But for the leisure traveller, avoiding economy … Continued
Qantas has coped a battering this week with one member resolutely declaring that the Qantas customer care fail in the inherent requirement of their job… caring! A relatively straightforward request has been met with a poor attitude and a lack of empathy according to one member. This member sought to change the time for the … Continued
One member this week queries why Status credits are tied to frequent flyer point earn rates. Our members discuss whether there is scope to improve the ways in which status credits are awarded. One suggestion is that there should be an incentive based system for the accrual of status credits. For example, the more flights … Continued
When Qantas made changes to its frequent flyer program recently, it was obvious for many that status could be harder to achieve in the future. First the “marginal” Any Seat awards were disposed of, a source of cheap status credits to many members and the topic of much discussion on the forum. Then the reduction … Continued
While many of our members like to accumulate points rather than spend them, some have been burned by hard lessons from the past. As the events of 2001 showed with the demise of Ansett, sometimes it can be a case of easy come easy go. Spending those points rather than saving them can be a … Continued
For the past few years Qantas customers have become used to the bad news. With each 6 monthly financial results announcement, the chances of new equipment, routes and services diminish. This month it appears it will be no different. With the results due soon, news is already leaking out that further job cuts are going … Continued
It’s no surprise that events of recent months have affected Malaysia Airlines badly. The run of bad luck or misfortune has seen passenger loads drop significantly and deep discounting on many routes, including traffic to Australia. With heavy competition from low cost competitor Air Asia, some of our members feel the One World Airline could … Continued
A recent set of Qantas Frequent Flyer program “enhancements” have caused a stir amongst our members. The new changes mean that from 1st October members must be travelling on a Qantas coded Emirates flight in order to obtain lounge access. Likewise, there will no longer be lounge access available at Dubai airport unless flying on … Continued
With all the Qantas Frequent Flyer changes that came into effect in July, flight upgrades are probably one of the few areas left where points still have significant value. Depending on the fare you booked, an upgrade to Premium Economy, Business or First Class can often be requested. But if you have not travelled in … Continued