Qantas Club Lounge Access Denied


One frustrated Qantas Club member feels their membership has been devalued after they were wrongfully refused entry to a Qantas lounge. But even more concerning is that this issue appears to be systematic.

The member was flying on a partner airline but had booked the ticket as a Qantas codeshare. Under the published rules, the member had every right to access the lounge. However, the staff member at the desk misinterpreted the rules, and didn’t even seem to know what the Qantas Club is!

The member in question feels that the value of their Qantas Club membership has been “substantially reduced” by the incident. They say it is unlikely they will renew next year as their lounge membership is worthless if they do not receive the very benefit they have paid for – lounge access.

Equally disappointing is Qantas’ response. The member feels that the airline’s promise to simply “pass on the feedback” is just another way of fobbing off the customer.

Countless other cases where members were wrongfully denied access to the same lounge have emerged. It would appear that staff in the Los Angeles lounge are not only scamming customers. They are also not being trained properly and are misinterpreting the published oneworld rules. But it gets worse… it would appear that staff have even been instructed to call the police if passengers try to argue that they are entitled to lounge access after being refused entry!



Related Articles

Recommended by the Australian Frequent Flyer

Book with Virgin Australia - Fly with Virgin Australia We've Increased Our Flying to 30 Destinations Across Australia. Book With Us Today. Change Your Flight, Fee-Free and As Often As You Like for Travel up to 30 Apr 22*. Contactless Check-in. Special Safety Protocols. New Cleaning Practices. Online Check-in.
Buy Wine Online | Vinomofo Australia Vinomofo is the best wine deals site on the planet. Good wines, real people and epic deals, without all the bowties and bs.

AFF Supporters can Login Now to remove all advertisements

Matt Graham
The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 60 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil, New Zealand & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can contact Matt at [email protected]