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It takes years to build customer loyalty, but just a few minutes to destroy it. Max Samuels is a Qantas Platinum member who has been loyal to the airline for many years. But in a recent incident, a Qantas staff member was so rude to this member, who also holds lifetime Gold status, that they decided … Continued
For Qantas Frequent Flyer members with large point balances, having those points stolen could be a nightmare. Thankfully, if this does happen, the airline has processes in place to recover the points. DoctorSimon was mortified to discover recently that 185,000 points had been stolen from their Qantas Frequent Flyer account. The thief had already used the … Continued
UPDATE: The partnership between Etihad Airways and GOL ended in 2021. This article was written in May 2019. Travelling to Brazil? Internal flights can be expensive. But if you happen to have some spare Etihad Guest miles, you can use these to book a flight on GOL Airlines. Award seats on GOL are surprisingly cheap … Continued
Velocity Frequent Flyer’s twice-yearly promotion on points transfers is back! This time around, you can earn up to 25% bonus Velocity points when transferring your points from participating credit card and hotel rewards programs to Velocity Frequent Flyer (or a generous 50% bonus if you have ANZ Rewards points). Velocity Frequent Flyer runs a similar … Continued
There’s some bad news for users of the British Airways Executive Club program. British Airways will be making “changes” to the pricing of partner airline award tickets from 30 May 2019. But even more concerning is the fact that British Airways won’t yet reveal what the new prices are! It seems we won’t know exactly … Continued
It takes quite a lot of flying to reach the heights of Platinum status with Qantas or Virgin Australia. But for really frequent flyers, both airlines also offer additional benefits to members that earn considerably more status credits beyond the Platinum status threshold. This includes the ability to gift Gold or Platinum membership to a … Continued
Last week, the brand new Virgin Australia Lounge in Wellington received some serious criticism from an AFF member. But this week, Qantas has also come under fire for the quality of its lounges at one of its airports across the ditch. The Qantas Business and First Class lounges in Auckland are, frankly, in dire need … Continued
You’ll soon no longer be able to earn or redeem Qantas points or Cathay Pacific Asia Miles for Aer Lingus flights. From 30 June 2019, the Irish flag carrier will terminate its partnership with both Oneworld carriers. The ability to earn Aer Lingus AerClub Avios on Qantas and Cathay Pacific flights is also being removed. … Continued
Cathay Pacific is reportedly ending service to Cairns after 25 years on the Cairns-Hong Kong route. According to TropicNow, Cathay Pacific yesterday advised Cairns Airport of the commercial decision to end service to Far North Queensland. At this stage, the Cairns-Hong Kong flights would cease operating when the northern winter season begins on 27 October … Continued
The lack of fare class information on the Qantas website has long been a source of frustration for frequent flyers. When booking a flight, the fare class has many implications in terms of the fare conditions, ability to upgrade and earning frequent flyer points. Yet, the Qantas website does not display the fare class that is … Continued
If you’re visiting Brazil, you’ll almost certainly fly through Sao Paulo’s Guarulhos International Airport. It’s one of the largest airports in South America and a major hub for LATAM Airlines and Avianca Brazil. Sao Paulo also happens to be the largest city in the southern hemisphere, so you won’t be bored if you decide to … Continued
For many frequent flyers, having a million Singapore Airlines KrisFlyer miles would be a dream come true. But, after the recent Amex changes, this is a reality for some. Many Australians recently transferred large quantities of Amex Membership Rewards points to the KrisFlyer program, in order to prevent their Amex points from losing value. So, … Continued