With much hype, Virgin Australia recently introduced its “Fare Promise”. Under the scheme, Virgin claims it will match the prices of its own flights if they are cheaper on a third-party website. In addition, members with eligible claims will receive 500 Velocity points. It sounds good in theory, but a closer inspection of the fine … Continued
As Agoda is a partner of Virgin Australia, Velocity frequent flyers should be able to earn points by booking hotel accommodation online through the Agoda booking portal. However, some of our members have reported that the entitled points have not been posting properly. Are our members doing something wrong or is there a problem on … Continued
Virgin Australia Velocity has a shiny new partner. Velocity members can now earn 2 points per litre of petrol by filling up at BP petrol stations, as well as 2 points per dollar spent in-store. The new partnership is a welcome addition for our members who are more than happy to start taking advantage of … Continued
One member is frustrated at what they perceive as a considerable devaluation of Virgin’s more expensive Flexi fares. They complain that while the benefits have decreased, the prices of Flexi fares have soared. Flexi fares often cost triple the price of a standard Saver ticket. Can someone enlighten me on the benefit of booking a … Continued
Virgin Australia began offering free food on all domestic flights last week. The news has been largely welcomed by our members, who have long complained of Virgin’s lack of consistency when it comes to in-flight service. Until now, those on flights between the east coast and Perth already received a complimentary hot meal. However the … Continued