The Journey

At the end of the day it's all about "The Journey". This popular topic covers the planning, booking, the flight, and then the arrival at you destination. Dive into this section to explore tips and advice for every step of your journey.

How to enrage a frequent flyer

The Easiest Way to Disappoint Frequent Flyers

Flight delays, missing luggage, broken in-flight entertainment systems, seat swaps… there are plenty of things that could annoy frequent travellers. But few things seem to upset frequent flyers quite like getting incorrectly denied airport lounge access. There are many examples on AFF of incorrectly denied lounge access Over the years, there have been many stories … Continued

7 Jun 2021 The Journey
Delta pre-takeoff drinks

How Many Flight Attendants Are Required Per Flight?

Ever wondered how many flight attendants are required to operate a flight? The minimum ratio of flight attendants to passengers varies by country, but it’s generally between 1:36 and 1:50. In Australia, the standard minimum ratio is 1 flight attendant for every 36 passengers. But there are some exemptions. For example, flight attendants are not … Continued

25 Sep 2020 In Flight
Goodwill Lost: Customers Have Long Memories

Goodwill Lost: Customers Have Long Memories

Most businesses have faced significant issues due to COVID-19, particularly in the travel industry. With borders closed, many airlines have had to cancel flights and many tour operators have had to temporarily shut down. Millions of cruises, car rentals and hotel bookings have also been cancelled as would-be travellers have been stuck at home. But … Continued

What's your best travel upgrade?

What’s Your Best Free Travel Upgrade?

When you’re flying, there aren’t many better feelings than getting a surprise beep at the gate and being handed a new boarding pass for a better seat up the front! The same goes for booking a cheap hotel room but being upgraded to a luxurious suite… or perhaps booking a budget rental car and receiving … Continued

17 Aug 2020 The Journey
Have You Had a "Flight from Hell"?

Frequent Flyers Recount Their “Flights from Hell”

With most international travel off the cards for the foreseeable future, many frequent flyers are reminiscing about past trips and longing to get back into the air. At this time, it’s easy to think about long-haul travel through rose-coloured glasses. But as any frequent traveller will know, long-haul travel is not always as fun as … Continued

5 Aug 2020 In Flight
Is it Illegal to "Souvenir" Airline Safety Cards?

Is it Illegal to “Souvenir” Airline Safety Cards?

Some frequent flyers like to collect things like boarding passes, airline amenity kits, business class pyjamas or in-flight magazines. But is it legal to collect the safety instruction cards found in aircraft seat pockets? Last week, Qantas operated three Boeing 747 joy flights before the “queen of the skies” is retired for good. Passengers on … Continued

21 Jul 2020 In Flight
Travel agent

Travel Agents in NSW Must Disclose Commissions, Incentives

From next week, travel agents operating in the state of New South Wales will need to disclose any commission, referral fees or incentives they receive from their suppliers. The new rule is part of increased disclosure obligations that will apply to NSW businesses, including intermediaries such as agents. The new state-based laws also require businesses to … Continued

out of business bankrupt

Online Travel Agency Fly365 Enters Liquidation

Online travel agency Fly365 entered voluntary administration last Friday, after 4 years in business. Many hundreds of Fly365.com customers that booked tickets during recent weeks have now had their tickets cancelled. Others are without recourse after airlines cancelled flights which were originally booked through Fly365 due to the coronavirus outbreak. These customers have been left … Continued

Philippine Airlines A321neo business class

Philippine Airlines Business Class to Manila from $1,545 return

Philippine Airlines is currently offering some very enticing Premium Economy and Business class sale fares to Manila, with onward connections to other destinations in Asia, Europe and North America also available. Business class flights from Perth, Melbourne, Sydney or Brisbane to Manila are available from just $960 return in Premium Economy, or $1,545 return in … Continued

Court heavy fine

Lufthansa Loses Case Against Hidden City Ticketer

Earlier this year, Lufthansa attempted to sue a passenger that exploited hidden-city ticketing. After they skipped the last flight on their ticket, the German airline demanded this customer pay the substantial difference in ticket price. The court case generated a lot of public interest and was seen as a “test” to see if the courts … Continued

8 Oct 2019 Post Flight