Last week, Australian Frequent Flyer exposed the dire state of the service being provided by the Qantas call centre. Many customers are waiting hours on hold, only to speak to staff who can’t assist with even basic requests – or for their calls to be disconnected. Clearly, this story has resonated with Australians. Following last Thursday’s … Continued
If you’ve tried to phone Qantas recently, you probably already know how difficult it is to get through to the call centre. Unless you have Platinum or Platinum One status, wait times regularly run into the hours and even if you can get through, there’s no guarantee of receiving correct information or proficient assistance with … Continued
Qantas has launched its second “points auction” for 2021, with 10 unique experiences and items of Qantas memorabilia going under the hammer over the next nine days. During Qantas’ inaugural Points Auction, which took place in August, there were five “money can’t buy” experiences and products auctioned off including a flight simulator session, Dash 8 … Continued
Qantas flights to India will commence from both Sydney and Melbourne next month, with flights to Delhi from both cities stopping over in Adelaide. Earlier this week, the airline announced it will commence regular 4x weekly Melbourne-Delhi flights from 22 December 2021, with flights stopping in Adelaide on the outbound journey to India. Qantas has … Continued
Optus is once again offering Qantas Frequent Flyer points on selected SIM Only mobile plans. Optus customers signing up for a new mobile plan can earn up to 10 points per dollar on their monthly bill, plus up to 20,000 bonus Qantas sign-up points. There are three exclusive Optus plans for Qantas Frequent Flyer members … Continued