Qantas’s loyalty business is now much more than just the Qantas Frequent Flyer program. There’s also Qantas Business Rewards, Qantas Club, Qantas Points Club, the Green Tier program, and alongside this, Qantas now sells everything from wine to insurance. There’s not much more that can be added, but that hasn’t stopped Qantas researching the possibility … Continued
If you have Points Club membership, Qantas Frequent Flyer Silver status or a premium Qantas co-branded credit card, you may have received some complimentary Qantas lounge invitations. These one-time passes can generally be used to access domestic Qantas Club and international Qantas Business Lounges before flying on the same day with Qantas or Jetstar. If … Continued
When I needed to fly from Melbourne to Sydney with a checked bag this week, I’ll be honest – Qantas was not my first choice. Given all the delays, cancellations and lost bags of late – combined with Qantas’ woeful customer service on the ground when things go wrong – I would have preferred to … Continued
Qantas has finally fixed an error with the way its website prices Classic Flight Rewards on Alaska Airlines after more than a year. Last month, Australian Frequent Flyer highlighted a glitch with the Qantas website where Business Classic Reward seats on Alaska Airlines were being incorrectly priced at the higher “First Class” level. The Qantas website even … Continued
When booking a series of flights on one ticket, you would expect to be looked after if the first flight was delayed and you missed your onward connection as a result. But this is not what happened to an AFF member who recently booked a Qantas ticket to Greece. In fact, Qantas abandoned the passengers … Continued