With a trip to the USA often taking 15 hours or more, the thought of travelling in economy class for that time is one too difficult to contemplate for many. Corporate travellers will often find Business Class mandated for such a journey, thanks to a company’s travel policy. But for the leisure traveller, avoiding economy … Continued
Qantas has coped a battering this week with one member resolutely declaring that the Qantas customer care fail in the inherent requirement of their job… caring! A relatively straightforward request has been met with a poor attitude and a lack of empathy according to one member. This member sought to change the time for the … Continued
One member this week queries why Status credits are tied to frequent flyer point earn rates. Our members discuss whether there is scope to improve the ways in which status credits are awarded. One suggestion is that there should be an incentive based system for the accrual of status credits. For example, the more flights … Continued
When Qantas made changes to its frequent flyer program recently, it was obvious for many that status could be harder to achieve in the future. First the “marginal” Any Seat awards were disposed of, a source of cheap status credits to many members and the topic of much discussion on the forum. Then the reduction … Continued
While many of our members like to accumulate points rather than spend them, some have been burned by hard lessons from the past. As the events of 2001 showed with the demise of Ansett, sometimes it can be a case of easy come easy go. Spending those points rather than saving them can be a … Continued