Having saved up a healthy balance of Qantas points, one member wishes to use them to fly in Business class to Rome. But they’re now faced with an all-too-common dilemma: Redeem the points for a Business ticket, or try to upgrade with frequent flyer points from an Economy ticket? Buying an Economy ticket and requesting … Continued
Surviving long-haul flights in “cattle class” can be a challenge at the best of times. But there’s now a way to ease the pain and guarantee a whole row to yourself on an international Qantas flight! Short of an upgrade, there’s not much better than two empty neighbouring seats when you’re stuck in Economy a long international … Continued
In order to retain status with any airline, you generally need to do a certain amount of flying each year. Qantas Platinum members, for example, need to earn 1,200 status credits each membership year in order to retain Platinum Qantas status. But it may be possible to renew your status, even if you fall short … Continued
Frustrated Qantas customers are waiting longer than ever to speak to a call centre agent. Hold times of well over an hour are now normal, and numerous members have reported waiting 3 or even 4 hours. Call dropouts and promises of call backs that don’t eventuate also make the long list of Qantas call centre complaints … Continued
This week one member reveals why they abandoned their loyalty to Qantas. After years of successive frequent flyer program devaluations, this member felt like their loyalty was no longer a two-way street. The loss of Any Seat Awards, reductions in earning rates on oneworld airlines and a loss of anytime lounge access all contributed to … Continued