Airlines, Miles and Points

Airlines, miles, and points is the most popular topic at Australian Frequent Flyer. In this category, we provide expert tips, insider tricks, and facilitate discussions about Qantas, Virgin Australia, non-Australian airlines, and global airline alliances. From earning and redeeming frequent flyer points to maximising elite status benefits, we aim to help you get the most out of your travel. We also cover every step of the journey – from planning and booking flights to experiencing the flight itself, and finally, arriving at your destination. Whether you're a seasoned traveller or just starting to explore the world of frequent flyer programs, you'll find valuable advice to elevate your travel experience. See below for articles on airlines, miles and points.

Secretly Scheming a Surprise Holiday

One crafty member hopes to surprise a lucky loved one with an overseas holiday to a secret destination. They know the surprise will be appreciated, but ponder the risk of inadvertently blowing their cover. Countless opportunities exist for the secret to be let out.  Overheard phone calls and misplaced tickets are just the start of … Continued

New Virgin/South African Airways partnership put to the test

Virgin Australia recently announced a new partnership with South African Airways. As part of the agreement, Velocity members can earn and redeem points with South African Airways. They also have access to reciprocal status benefits, such as lounge access, when flying South African. The partnership is a fairly useful addition to the global network of … Continued

24 Jun 2015 Virgin Australia

Budget airlines: costs and benefits

A new member will soon begin commuting weekly between the Gold Coast and Sydney for work. While they are keen to maximise comfort and perks, they will be paying for all flights out of their own pocket. With this in mind, our member wonders whether the money saved by flying low-cost might outweigh the benefits … Continued

Virgin’s Fare Promise worthless?

With much hype, Virgin Australia recently introduced its “Fare Promise”. Under the scheme, Virgin claims it will match the prices of its own flights if they are cheaper on a third-party website. In addition, members with eligible claims will receive 500 Velocity points. It sounds good in theory, but a closer inspection of the fine … Continued

20 Jun 2015 Virgin Australia

Forced downgrade leaves Expedia customer fuming

One member is furious that online travel agent Expedia downgraded their business class ticket to economy without explanation. Having booked a business class trip to Europe, Expedia now says the member will need to pay $1,200 to “upgrade” the ticket back to business class. When our member then threatened to cancel the ticket, Expedia demanded … Continued

First Class, First Timer

One member is in a rather envious position. They want to use their frequent flyer points to cross that first class flight off their bucket list. Faced with a multitude of airlines and first class products to choose from, our member asks for advice in choosing the best route and airline to make the most … Continued

16 Jun 2015 Qantas

Lost Luggage Havoc

One member was shocked recently to discover their carry-on luggage had been stolen between boarding the plane and take-off. This member had placed their carry-on items including a computer and credit cards in the seat pocket after boarding. They then got up to use the bathroom before take-off, returning only to discover that the items … Continued

11 Jun 2015 In Flight

Uncertain future for Malaysia Airlines

The news was hardly surprising considering the airline’s recent financial woes, but Malaysia Airlines recently announced that they had gone into receivership. Fortunately, it seems that the airline will continue operating normally in spite of this, at least in the short to medium term. We do know that the airline will remain a part of … Continued

Velocity points earned with Agoda not posting

As Agoda is a partner of Virgin Australia, Velocity frequent flyers should be able to earn points by booking hotel accommodation online through the Agoda booking portal. However, some of our members have reported that the entitled points have not been posting properly. Are our members doing something wrong or is there a problem on … Continued