Airlines Get Away With So Much By Fobbing Off Complaints
Airlines are quick to take your money, but often slow to refund it when you're owed compensation. They get away with too much by ignoring complaints.
Airlines, miles, and points is the most popular topic at Australian Frequent Flyer. In this category, we provide expert tips, insider tricks, and facilitate discussions about Qantas, Virgin Australia, non-Australian airlines, and global airline alliances. From earning and redeeming frequent flyer points to maximising elite status benefits, we aim to help you get the most out of your travel. We also cover every step of the journey – from planning and booking flights to experiencing the flight itself, and finally, arriving at your destination. Whether you're a seasoned traveller or just starting to explore the world of frequent flyer programs, you'll find valuable advice to elevate your travel experience. See below for articles on airlines, miles and points.
Airlines are quick to take your money, but often slow to refund it when you're owed compensation. They get away with too much by ignoring complaints.
In this opinion piece, I share my thoughts on 11 things Virgin Australia is great at... as well as 8 things the airline could do better.
Departing from Sydney every afternoon, Qantas flight QF1 is the airline's flagship "kangaroo route" to London via Singapore. This guide explains everything you need to know about this Airbus A380 flight.
Airlines have to find a balance between offering enough food, at the right times, without blowing their catering budget. On overnight flights, many airlines don't get this right...
Qantas is offering a 25-60% bonus when you buy top-up points until 11 December 2025. This can be a good deal in some instances, but there are cheaper ways to get Qantas Points.
Qantas is making some long overdue improvements to its international First Class soft product, including dine on demand, better champagne and the introduction of new Aesop amenity kits.
If you earn enough Qantas or Virgin Velocity status credits, you can gift an elite status membership card to a friend or family member.
AFF Editor Matt Graham reveals why Air Astana, Turkish Airlines, Singapore Airlines, JAL and Lufthansa are his five favourite airlines.
AFF writer Stephen Gray shares his five favourite airlines and the reasons why they stand out from the pack. Stephen's picks are totally different to Matt's.
You can get around KrisFlyer's 3-year expiration policy by transferring your credit card points to Velocity instead. If you transfer during a bonus, you'll even end up with more KrisFlyer miles overall!
Qantas point-earning credit cards are a great way to boost your points balance. But you can also earn lots of points without a credit card.
Given a choice of Qantas, Virgin Australia or Jetstar, I chose to fly the budget carrier from Canberra to Melbourne for last weekend's AFF gathering. No, I'm not crazy... here's why.