Author: Matt Graham

Matt Graham

Matt was the editor of Australian Frequent Flyer from 2015 until 2025. His passion for travel has taken him to more than 100 countries - with a lot of help along the way from frequent flyer points! Matt's favourite destinations (so far) are Germany, Brazil, Kazakhstan and Uzbekistan. His interests include aviation, economics & foreign languages, and he has a soft spot for good food and red wine. You can connect with Matt by posting on the Australian Frequent Flyer community forum and tagging @Mattg.

Plaza Premium Lounge at Adelaide Airport

Best Credit Cards for Airport Lounge Access in 2026

Looking for a credit card that gets you into airport lounges? Here are the best Australian cards for lounge access in 2026.

A passenger plane expresses discontent, a metaphor. Delays, high ticket pricing, bad service quality. Frustration with aviation industry, overbooked flights

How to Write an Effective Airline Complaint

When writing a complaint to an airline, you're more likely to get the desired outcome if you keep it succinct, take out the emotion and clearly state what you want.

Qantas Boeing 737-800 at Brisbane Airport

The Qantas Flights Where You Should Bring Your Own Food

If you're flying Qantas from Samoa, Tonga or Palau, eat beforehand and bring your own snacks as there is limited food available on board - even in Business Class.

There are lots of flights from Australia to Denpasar (Bali), Indonesia

Overview of Airlines Flying from Australia to Bali in 2026

There will be 227 flights per week from 11 cities across Australia to Bali's Denpasar Airport, on eight different airlines. Here's an overview of all your options for flights to Bali.

Overloaded by irrelevant emails

Airlines Are Not Very Good At Personalising Offers

Airlines collect lots of data about their customers and loyalty program members, yet they offer irrelevant deals and poor personalisation.

Qantas passenger watching a movie in Economy Plus

Qantas Launches Economy Plus Seats with Extra Legroom

Qantas now offers extra-legroom Economy Plus seats for free to Gold & Platinum frequent flyers, or for a fee to anyone else.

Welcome amenity at Conrad Seoul Hotel by Hilton

Guide to Hilton Honors Status Benefits

With Hilton Honors elite status, you can enjoy upgrades, free breakfast, executive lounge access and more.

Virgin Australia Neighbour-Free Seating in Economy Class on the Boeing 737

Velocity Giving Complimentary Status Extensions

Rather than losing once-loyal flyers who didn't requalify for Velocity status under the new program rules, Virgin Australia is giving some people complimentary status extensions.

Comparison of Qantas and Velocity Gold and Platinum status with bag tags and membership packs

Platinum With One Airline Vs Gold With Two: Which Is Better?

Instead of holding Platinum status with either Qantas or Virgin Australia, could it make better sense to get Gold status with both airlines for a similar amount of flying (and spend)?