Author: Matt Graham
Podcast #10: Premium Economy
Premium Economy can be a great compromise if you want a more comfortable experience than Economy, without paying for Business or First class airfares! In Episode 10 of the AFF on AIR podcast, Australian Frequent Flyer’s favourite travel agent Alan Lam (a.k.a. madrooster on our forums) joins Matt to discuss the pros & cons of … Continued
Premium Economy – AIR010
Premium Economy is a great compromise if you want a more comfortable experience than Economy, without paying for Business or First class airfares! In this episode, AFF’s favourite travel agent Alan Lam (a.k.a. madrooster on AFF) joins Matt to discuss the pros & cons of Premium Economy and which airlines to use when flying … Continued
How to Lose a Loyal Customer in 5 Minutes
It takes years to build customer loyalty, but just a few minutes to destroy it. Max Samuels is a Qantas Platinum member who has been loyal to the airline for many years. But in a recent incident, a Qantas staff member was so rude to this member, who also holds lifetime Gold status, that they decided … Continued
Qantas Acts Quickly after Points Stolen
For Qantas Frequent Flyer members with large point balances, having those points stolen could be a nightmare. Thankfully, if this does happen, the airline has processes in place to recover the points. DoctorSimon was mortified to discover recently that 185,000 points had been stolen from their Qantas Frequent Flyer account. The thief had already used the … Continued
How to Redeem Etihad Guest Miles for GOL Flights
UPDATE: The partnership between Etihad Airways and GOL ended in 2021. This article was written in May 2019. Travelling to Brazil? Internal flights can be expensive. But if you happen to have some spare Etihad Guest miles, you can use these to book a flight on GOL Airlines. Award seats on GOL are surprisingly cheap … Continued
Up to 25% Bonus Velocity Points on Transfers – May 2019
Velocity Frequent Flyer’s twice-yearly promotion on points transfers is back! This time around, you can earn up to 25% bonus Velocity points when transferring your points from participating credit card and hotel rewards programs to Velocity Frequent Flyer (or a generous 50% bonus if you have ANZ Rewards points). Velocity Frequent Flyer runs a similar … Continued
British Airways Partner Award Price Increase
There’s some bad news for users of the British Airways Executive Club program. British Airways will be making “changes” to the pricing of partner airline award tickets from 30 May 2019. But even more concerning is the fact that British Airways won’t yet reveal what the new prices are! It seems we won’t know exactly … Continued
Benefits Beyond Qantas & Virgin Platinum Status
It takes quite a lot of flying to reach the heights of Platinum status with Qantas or Virgin Australia. But for really frequent flyers, both airlines also offer additional benefits to members that earn considerably more status credits beyond the Platinum status threshold. This includes the ability to gift Gold or Platinum membership to a … Continued
Qantas Auckland Lounges are Tired & Dirty
Last week, the brand new Virgin Australia Lounge in Wellington received some serious criticism from an AFF member. But this week, Qantas has also come under fire for the quality of its lounges at one of its airports across the ditch. The Qantas Business and First Class lounges in Auckland are, frankly, in dire need … Continued