Author: Matt Graham
ACCC Seeking Submissions on Qantas Flight Credits
If you’ve had trouble using a Qantas flight credit or believe you were overcharged when doing so, the Australian Competition & Consumer Commission (ACCC) would like to hear from you. The ACCC is now calling for submissions from Qantas customers about their experiences when trying to use Qantas flight credits. Qantas customers are invited to … Continued
Virgin Australia Lounge Access on Arrival Remains Suspended
Prior to COVID-19, Virgin Australia offered lounge access for up to an hour after arrival at the destination airport to Business Class passengers and Velocity Platinum members. Arrivals lounge access was also offered, subject to availability, to Velocity Gold and Virgin Australia Lounge members. This simple but useful benefit allows frequent flyers and Business passengers … Continued
Spare a Thought for the Poor Qantas Contact Centre Staff
It’s obvious to anyone who’s tried to contact Qantas recently – be it by phone, email, social media or elsewhere – that the airline has completely lost the plot when it comes to customer service. For Qantas customers, the complete lack of basic customer service on the ground is beyond frustrating. But please, for just … Continued
The Qantas Frequent Flyer Redemptions You Can’t Book Online
The Qantas website may have plenty of irritating IT bugs, and there are quite a few basic things that can’t be done on it. But one good thing about the Qantas website is that it displays award flight availability for most Qantas Frequent Flyer partner airlines. This includes reward flights operated by Qantas, all Oneworld … Continued
Podcast #81: Finding Award Availability for a Whole Family
Finding award availability in Business Class can be hard enough if you’re just looking for 1 or 2 seats. Trying to redeem points to book an entire family of four (or more) on an overseas holiday in a premium aircraft cabin can be infinitely harder. But with the right knowledge, planning and flexibility, it’s not … Continued
Finding Award Availability for a Whole Family – AIR081
Redeeming frequent flyer points for an international flight in Business Class can be hard enough if you just want one or two seats. But what if you want to take your whole family on holiday? Peter Fryar is one of the award travel consultants at Frequent Flyer Solutions, AFF’s sister website. As well as … Continued
Qantas “Enhances” Call Centre Experience at the Airport
Ever since Qantas closed its airport sales counters and service desks, customers at the airport with ticketing issues have been forced to phone the Qantas call centre. If you arrive at the airport and there’s a problem with your booking or you need to purchase a ticket, the Qantas staff at the airport have not … Continued
Singapore Airlines Has More International Flights from Australia than Qantas
Qantas may call itself the national carrier, but Singapore Airlines actually has more international flights departing from Australia each day than Qantas at the moment. This has been the case for most of the past two years. By our count, Qantas has 97 international flights departing Australia this week. That’s an average of just under … Continued
Singapore Airlines A380 Business Class Review
Singapore Airlines flies from seven Australian cities to Singapore, including 3-4 times per day from Sydney. In fact, as of this week, Singapore Airlines has more daily international departures from Australia than Qantas! One of the daily Sydney-Singapore flights, SQ222, is even operated by the Singapore Airlines Airbus A380 which was brought back into service … Continued