How to Contact Accor Customer Care

Accor is the French parent company of hotel brands including Sofitel, Pullman, Novotel, Mercure and Ibis. Its loyalty program is called Accor Live Limitless (ALL).

If you want to make an enquiry about an upcoming or past hotel reservation, Accor generally recommends that you contact the hotel directly. But what if you have a question about your Accor Live Limitless account?

I personally like the ALL loyalty program. Accor has a strong presence in Australia, and you can earn extra points through the program’s partnership with Qantas Frequent Flyer. But on occasions when I’ve needed to contact Accor ALL customer service, I’ve unfortunately found this a lot more difficult than it normally is with hotel loyalty programs.

Accor’s website does have an ALL support area where you can find answers to frequently asked questions. But it’s very hard to find a page on the ALL website with instructions on how to contact a real person.

Accor Live Limitless (ALL) contact details

If you’d like to get in touch with a real person at Accor Live Limitless customer service, you have three main options…

Use the Accor website contact form

There is a contact form on the Accor website – it’s just very well hidden.

After clicking on the link above and selecting the most appropriate options from the drop-down lists, you’ll then be able to fill in your personal details and submit a request form.

Send an email to Accor customer care

If you’d like to get in touch with Accor customer care, including for enquiries relating to the ALL loyalty program, you can email [email protected]. Be sure to include your ALL membership number, if relevant. You’ll generally get a response within around 1-5 days.

Call Accor

You can find a list of worldwide phone numbers for Accor reservation offices here. If you’re in Australia, you could call 1300 656 565 or +61 3 8593 9198.

However, I generally find that the call centre will direct you to send an email using the address above if your enquiry is about the ALL loyalty program.