Most hotels take customer service very seriously. And it’s not hard to see why. Most cities have literally hundreds of hotels, and all offer the same basic service. So, personalised customer service is seen as a key differentiator to drive loyalty and attract repeat business – especially for high-end hotels. At some hotel chains, it … Continued
You’ve probably heard the myths that dressing up, arriving at the airport early or flattering the check-in staff will help you get an upgrade. This advice is repeated time and time again in trashy “news” articles. But the reality is, airlines are extremely unlikely to give away free upgrades just because there are seats available … Continued
Qantas is taking steps to stop passengers delaying flights by flouting its carry-on baggage limits and putting multiple bags in the overhead lockers.
Strategic seat selection can make all the difference between a comfortable flight and a torturous experience in a cramped middle seat. That’s why many frequent flyers spend a lot of time and effort researching aircraft configurations and choosing the best seat on the plane. When travelling as a couple, aircraft with pairs of neighbouring seats … Continued
We’ve all had flights delayed by passengers that have failed to board. Just last week, this caused an AFF member’s flight from Los Angeles to Sydney to depart more than an hour late. This member subsequently missed their connecting flight to Perth and a family reunion. This is certainly not the first time a passenger … Continued