An unlucky AFF member experienced the “flight from hell” last week upon returning home from Singapore. A culmination of unfortunate circumstances, including a disruptive passenger, made the flight especially unpleasant for those on board. pgsdiver was a Business class passenger on a Singapore Airlines flight from Singapore to Sydney last Friday, along with his wife and … Continued
Airport lounges are supposed to be exclusive sanctuaries away from the hustle and bustle of busy airport terminals. But, even in the nicest of airport lounges, there’s one thing that can easily ruin the experience: other passengers. Many frequent flyers will have experienced antisocial behaviour in airport lounges at some point, from people talking loudly … Continued
Travelling with children in Business class can be fraught with peril. But it’s not just the children that can cause problems. Some adults flying in Business would prefer that there were no children. But few take matters into their own hands! AFF member ermen had a strange experience recently while flying with his young children on a … Continued
There are very few people that would turn down an upgrade to Business or First Class. In fact, many of us go to great lengths to avoid sitting in a cramped seat at the back of the plane for a few hours. But one AFF member believes that flying cattle class has its perks. Sure, … Continued
Most hotels take customer service very seriously. And it’s not hard to see why. Most cities have literally hundreds of hotels, and all offer the same basic service. So, personalised customer service is seen as a key differentiator to drive loyalty and attract repeat business – especially for high-end hotels. At some hotel chains, it … Continued