Disruptions Are the True Test of an Airline
The true test of an airline is how often things go wrong, and much more importantly, how well the airline handles inevitable disruptions.
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Flight Delays
Flight Delays is a popular topic for discussion at the Australian Frequent Flyer. No one welcomes delays of any kind, but sometimes they are unavoidable.
Does Australia Need EU-Style Air Passenger Protections?
Last week, consumer advocacy group Choice awarded Qantas its annual Shonky Award for “unusable flight credits, delayed flights, disappearing baggage, and endless call wait times”. It described the flying kangaroo
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Jetstar Strands Passengers in Bali for 18 Days
A family of four was left stranded in Bali for 18 days after Jetstar cancelled their flight home and didn’t offer an alternative flight until more than two weeks later.
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Airlines Offer Thousands to Switch from Overbooked Flights
With many flights to Australia currently fully booked or even oversold, airlines have been turning to desperate measures to encourage passengers to give up their seats. AFF member albatross710 was
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Qantas Partner Awards: What If The Airline Cancels Your Flight?
When redeeming Qantas points to fly overseas, you’ll often end up on a partner airline as it can be difficult to find award availability on Qantas-operated flights to destinations such
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