Flight Delays is a popular topic for discussion at the Australian Frequent Flyer. No one welcomes delays of any kind, but sometimes they are unavoidable.
Air Canada, a partner of Virgin Australia, offers four weekly flights from Brisbane to Vancouver and up to 10 weekly Sydney-Vancouver services. Air Canada will also soon commence Auckland-Vancouver flights. Air Canada used to fly its Boeing 777-200LR on the Sydney-Vancouver route, but all three of the airline’s routes to Australia & New Zealand are … Continued
Earlier this year, Qantas CEO Alan Joyce infamously blamed inexperienced and “not match fit” customers for lengthy delays at airport security checkpoints. “I went through the airports on Wednesday and people forget they need to take out their laptops, they have to take out their aerosols,” Joyce told the Sydney Morning Herald during the Easter holiday … Continued
When booking a series of flights on one ticket, you would expect to be looked after if the first flight was delayed and you missed your onward connection as a result. But this is not what happened to an AFF member who recently booked a Qantas ticket to Greece. In fact, Qantas abandoned the passengers … Continued
If you’re planning to travel over the upcoming winter school holidays, you’re not alone. Millions of Australians will take to the skies over the coming weeks, in what is set to be an even busier travel period than the Easter holidays. Many Australians are preparing to travel to international destinations such as Europe and Bali. It’s … Continued
When deciding which airline to fly to London, there were several reasons that Peter, the husband of AFF member Alectoris, decided to book with Qantas. A key consideration was that Qantas offers non-stop flights from Australia to the UK, avoiding the uncertainty of transiting via a third country given the changing COVID-19 situation. Being particularly … Continued
Qantas has been forced to offload passengers and bags from its Darwin-London flights over recent days due to repair works taking place on the main runway at Darwin International Airport. Numerous passengers have been bumped from flights QF1 and QF9 in recent days, often with little warning. One Qantas passenger, for example, was sent an … Continued
It may have opened almost a decade behind schedule after being plagued by outrageous construction problems that made it the butt of jokes for years. But now that Berlin Brandenburg Airport (BER) has finally opened, Matt recently discovered that it’s so efficient and functional that it’s almost disappointing. (Except for the contaminated tap water!) Also … Continued
Throughout the pandemic, airlines have had to cancel a lot of flights. This is already inconvenient enough for customers who had booked tickets on flights that are no longer going ahead. But airlines including Qantas have found a way to make the experience even worse for passengers. Over the last couple of years, Qantas has … Continued
From next month, Qatar Airways will increase its Brisbane-Doha flights from 3x weekly to daily. The Qatari airline will also switch the stopover for its Auckland-Doha flights from Brisbane to Adelaide, meaning there are more seats available overall for passengers travelling between Brisbane and Doha. But Qatar Airways is an exception to the current trend. … Continued
Stewart Island Flights is a small airline based in Invercargill on New Zealand’s South Island. Specialising in commercial and charter flights to Stewart Island, the airline has a fleet of just four light aircraft. I recently flew with Stewart Island Flights from Oban, the main town centre on Stewart Island, to Invercargill. Normally in a … Continued
Multiple Finnair passengers have been left up to AU$13,000 each out of pocket, through no fault of their own, after they tried to claim EU261 compensation for flights delayed due to mechanical faults. In the European Union, airlines are legally required to compensate passengers for flights delayed by more than 3 hours, except in extraordinary … Continued
There are countless “claim agencies” that specialise in claiming EC261/2004 (EU261) compensation from airlines for flight delays, cancellations and overbooking in the European Union. Their promise is simple: They’ll chase up airlines for money legally owed under European laws, on behalf of airline passengers who lack the time or expertise to do it themselves. Most … Continued
