Australian Flyers Call for Airline Ombudsman, Compensation Scheme
Australian frequent flyers overwhelmingly want a European-style air passenger compensation scheme and an independent airline ombudsman.
Read more
Flight Delays
Flight Delays is a popular topic for discussion at the Australian Frequent Flyer. No one welcomes delays of any kind, but sometimes they are unavoidable.
How to Claim an Original Routing Credit for Qantas Flight Changes
If you’re rebooked on a different flight, request an “original routing credit” to get the Qantas points and status credits you should have earned.
Read more
My Virgin Australia Downgrade Experience
I was involuntarily downgraded from a paid Business Class ticket to Economy on a Virgin Australia flight. It took two months and multiple follow-up phone calls to receive a refund of the fare difference.
Read more
ACCC: Qantas Sold Tickets on Already-Cancelled Flights
The ACCC is taking Qantas to court, alleging the airline continued to sell tickets on more than 8,000 flights it had already cancelled.
Read more
Malaysia Airlines Boeing 737 Business Class Review
We review the new Malaysia Airlines Boeing 737-800 Business Class experience on a flight from Kuala Lumpur to Bangkok.
Read more