An AFF member has acknowledged the outstanding Qantas service they received from the airline's ground staff at Brisbane Airport this week. Stevo.1702 was flying from Townsville to Roma with a very tight connection in Brisbane. On any other day, this member would have missed the connection. But the Qantas staff went above and beyond ensuring not only that their customer made the … [Read more...]
Flight Delays is a popular topic for discussion at the Australian Frequent Flyer. No one welcomes delays of any kind, but sometimes they are unavoidable. Take a look at our guide 10 Must-Have Online Tools for Frequent Flyers to find tools which can give you early warning of flight delays.
Boeing 787 engine problems are causing serious disruptions to flights with Air New Zealand, LATAM Airlines, British Airways and several other airlines. But, thankfully, not all airlines operating the Dreamliner are affected. Here’s what you need to know… What are the Boeing 787 engine problems? Some airlines have discovered that the turbine blades in their Dreamliners' … [Read more...]
Air France, the French flag carrier and a founding member of the SkyTeam alliance, could be in serious financial trouble. The airline's CEO resigned last week amid an ongoing industrial dispute, sending the share price plummeting. Meanwhile, the French government says the airline's future is in the balance, vowing not to bail out the airline. So, just how bad is the situation … [Read more...]
If you're flying Tigerair this weekend, be prepared for flight delays and cancellations. The union representing Tigerair pilots has announced that protected industrial action will commence on Friday. The Tigerair strike is scheduled to commence at 6am on Friday 4 May, and run until midnight on Sunday 6 May. Thankfully, the Tigerair strike would not result in a complete … [Read more...]
There's not much worse than being bumped from a flight at the airport! Luckily for Qantas passengers, the airline is proactively working to avoid this. It's now offering free upgrades to passengers willing to give up their seats on oversold Qantas flights. An AFF member recently received a phone call from Qantas the day before they were booked to fly from Melbourne to Hong … [Read more...]