Air New Zealand's latest safety video may be irritating. But as every airline reminds us at the start of every flight, it's important to pay close attention even if you fly often. Two passengers seated in the exit row of an Air New Zealand flight have been booted off the plane after they refused to take notice of the safety briefing. The incident occurred on flight NZ424 … [Read more...]
Flight Delays is a popular topic for discussion at the Australian Frequent Flyer. No one welcomes delays of any kind, but sometimes they are unavoidable. Take a look at our guide 10 Must-Have Online Tools for Frequent Flyers to find tools which can give you early warning of flight delays.
Thousands of lucky Jetstar passengers received a pleasant surprise on their flights to or from Hawaii over the past few weeks. Instead of flying on a cramped Jetstar Dreamliner, passengers booked to fly between Sydney and Honolulu have instead been flown on a Qantas Boeing 747 and received the full Qantas service. Some lucky passengers booked in Jetstar Economy have even … [Read more...]
In December last year, Air Asia X began flying twice daily from Melbourne's Avalon Airport (AVV) to Kuala Lumpur. It became the first regularly-scheduled international route for Melbourne's second airport, which is used mainly by low-cost carriers. Air Asia's move to Avalon Airport has been largely successful. On average, the flights have been relatively full - although sale … [Read more...]
Qantas is now offering customers free flight vouchers in exchange for switching to a different flight time. The "Qantas Flight Switch" offers are being made to selected customers by SMS text message or email. The invitations to switch to an earlier or later flight are generally being received within a week of the flight's departure date. In return for changing flights, the … [Read more...]
The Australian Competition & Consumer Commission (ACCC) has called out all four of Australia's major airlines for misleading customers about their right to a refund. In addition, Jetstar has been fined $1.95 million for making false and misleading representations about its passengers' rights. The ACCC alleges that Jetstar falsely claimed on its website that certain fares … [Read more...]