The Australian Competition & Consumer Commission (ACCC) has called out all four of Australia’s major airlines for misleading customers about their right to a refund. In addition, Jetstar has been fined $1.95 million for making false and misleading representations about its passengers’ rights. The ACCC alleges that Jetstar falsely claimed on its website that certain … Continued
When booking flights, online travel agents like Bestjet, CheapOair and Trip.com are often cheaper than the airline’s own website. But are the savings worth it? An AFF member was recently searching for three Singapore Airlines Business class tickets. Laffer found the same flights available on Bestjet.com for $1,500 cheaper than Singapore Airlines’ own website. It is … Continued
If you’ve ever had to call an airline – especially Qantas – you’ve probably had the frustrating experience of an extended wait on hold. But it doesn’t have to be this way! By calling at off-peak times, you’ll be served much faster. So, when exactly is the best time to call Qantas and other airlines? … Continued
In recent weeks, several AFF members have reported being involuntarily downgraded on Qantas tickets. In each case, the flight was operated by a Qantas partner airline. LATAM Airlines downgrade In one recent example, ozflier had paid for a full-price Business Class flight to South America with Qantas. The trip included a flight from Auckland to Santiago … Continued
Unlike at Qantas, Virgin Australia normally gets priority boarding right. Virgin Australia staff are pretty good at ensuring the priority boarding queue is only used by passengers entitled to do so. And the gate agents will make sure that everyone in the priority boarding queue has been processed, before they start boarding from the general … Continued