Another passenger booked on a Qantas flight operated by LATAM Airlines has been bumped from their flight due to overbooking. Yet again, neither LATAM Airlines nor Qantas are accepting any responsibility. LATAM has not offered compensation, with both airlines telling this passenger to speak to the other airline. This is not the first time … Continued
It takes years to build customer loyalty, but just a few minutes to destroy it. Max Samuels is a Qantas Platinum member who has been loyal to the airline for many years. But in a recent incident, a Qantas staff member was so rude to this member, who also holds lifetime Gold status, that they decided … Continued
For Qantas Frequent Flyer members with large point balances, having those points stolen could be a nightmare. Thankfully, if this does happen, the airline has processes in place to recover the points. DoctorSimon was mortified to discover recently that 185,000 points had been stolen from their Qantas Frequent Flyer account. The thief had already used the … Continued
The lack of fare class information on the Qantas website has long been a source of frustration for frequent flyers. When booking a flight, the fare class has many implications in terms of the fare conditions, ability to upgrade and earning frequent flyer points. Yet, the Qantas website does not display the fare class that is … Continued
Virgin Australia is not exactly known for its excellent IT. But even the most basic function of the Virgin Australia website – the ability to search for flights – has not been working properly for weeks. If you too are experiencing what some AFF members have described as the “circle of doom” – a blank … Continued