The Australian Competition and Consumer Commission (ACCC) has expressed “significant concerns” over the practices of frequent flyer, supermarket and credit card loyalty programs in Australia. In a 97-page draft report on Australian loyalty schemes, the ACCC identifies several key areas of concern, ranging from opaque privacy policies to expiring frequent flyer points and airline carrier … Continued
We often hear horror stories about airline delays that have been handled so badly that the situation turns from an inconvenience into a nightmare. But this week, an AFF member has actually complimented an airline on the professional and efficient manner in which they dealt with a significant delay. luxury-lizard was flying from Frankfurt to … Continued
If you’re flying to, from or within Canada, you’re now entitled to up to $1,000 in compensation if your flight is delayed or cancelled. And if you’re bumped from a flight due to overbooking, you could receive up to $2,400. As part of new Air Passenger Protection laws, airlines in Canada are also now required … Continued
An AFF member is $1,500 out of pocket after Qantas denied them boarding due to minor passport damage. While an unfortunate mistake by the passenger, the airline also could have done more to resolve the situation. Cossie was flying from Canberra to Jakarta with Qantas. This member was also booked to continue from Jakarta to Amsterdam … Continued
There’s no doubt that flight delays can be frustrating, especially if you’re on a tight deadline to reach your destination. But, occasionally, airlines handle them so well that the delay turns from a disaster into a delight. This week our members share their “best” experiences of airline delays that turned out to be surprisingly pleasant. … Continued