The Australian Competition & Consumer Commission (ACCC) has made numerous recommendations in its 149-page final report on loyalty programs, which was released today. The ACCC says that changes are needed to protect consumers, warning that unfair practices of loyalty programs could cause real harm. The Australian Frequent Flyer made a detailed submission to the ACCC’s … Continued
Something needs to be done about the taxi touts harassing and scamming tourists arriving at Melbourne Airport. If you’ve flown to Melbourne’s Tullamarine Airport recently, you may have noticed the scourge of taxi touts that hang around the arrivals area. These touts offer unsolicited transportation services and are often unwilling to take “no” for an … Continued
Earlier this year, German airline Lufthansa tried to sue a passenger that exploited the loophole of hidden-city ticketing by skipping the last flight on their ticket. This case has now finally be resolved in the German courts, and in a victory for frequent flyers, the airline did not win. In Episode 22 of the AFF … Continued
The recent changes to Virgin Australia’s Business class catering have come back to bite after a Virgin Business Class passenger was told they’d have to pay for a can of Diet Coke. Last Wednesday, Virgin stopped offering Business class guests complimentary snacks and drinks from the Economy buy-on-board menu. Business class passengers that would like … Continued
Earlier this year, Lufthansa attempted to sue a passenger that exploited hidden-city ticketing. After they skipped the last flight on their ticket, the German airline demanded this customer pay the substantial difference in ticket price. The court case generated a lot of public interest and was seen as a “test” to see if the courts … Continued