If you had a flight booked in the coming months, there’s a good chance it’s been cancelled as airlines globally cut flights in response to the COVID-19 outbreak. Instead of just giving you a refund, most airlines would like you to accept a credit voucher for the value of your ticket, to use towards a … Continued
If you’ve booked an international flight for travel in April or May, your flight will almost certainly be cancelled. Qantas, Jetstar and Virgin Australia are all grounding international flights from the end of this month – as are many other airlines around the world. But if your flight has been cancelled, are you entitled to … Continued
Airline call centres worldwide are struggling to cope with the current surge in demand, leaving many calls unanswered and others on hold for many hours. Qantas customers, for example, have reported waiting well over 5-6 hours on hold – or simply being hung up on – over recent weeks. Qantas call centre staffing levels were … Continued
Qantas yesterday released a new, more generous change & cancellation fee waiver after its previous policy attracted considerable criticism. Jetstar flights are also included in this. If you have an existing Qantas or Jetstar booking for travel until 31 May 2020, you now have the option to change dates or cancel your trip and receive … Continued
Update: The double status credits promotion has been extended for 24 hours due to the problems experienced on the evening of 25 February. You can now earn double status credits for eligible bookings made by 11.59pm (AEDT) on 26 February 2020. The Qantas website has suffered a major meltdown in the final hours of the … Continued