The federal court has approved a proposal by the Virgin Australia administrator to offer restrictive “conditional credits” to Virgin Australia customers instead of refunds. The new policy applies to Virgin Australia, Tigerair and Virgin Australia Holidays bookings made before the airline entered administration on 21 April 2020. Normal refund and travel credit policies – including … Continued
If you have a cancelled Virgin Australia flight, the airline says that you can still request a travel bank credit. If you bought a refundable ticket, such as a Freedom fare, you can also apply for a refund. But Virgin Australia is not currently processing any new refunds or flight credits. In fact, it hasn’t … Continued
Flight Centre has reversed its controversial policy of charging $300 per passenger for involuntary flight cancellations due to the COVID-19 pandemic. The travel agency will also refund customers that have already been charged the cancellation fee after the ACCC threatened legal action. As Australian Frequent Flyer reported four weeks ago, many Flight Centre customers were surprised … Continued
Flight Centre has now capped its controversial cancellation fees at $600 per booking and extended the validity of its credit vouchers. But this may not be enough to stem the enormous customer backlash over the travel agency’s COVID-19 policy. Flight Centre has come under fire for charging $300 per passenger in its own cancellation fees … Continued
Travel agency Flight Centre has drawn criticism for charging $300 per passenger in administration fees for involuntary cancellations. Customers that booked flights that have now been cancelled by the airline, due to the COVID-19 shutdown, are being slugged the hefty Flight Centre cancellation fee – even if the airline itself is providing a full refund. … Continued