The Car Rental Industry is Ripe for Reform
There are so many horror stories about car rental companies trying to overcharge or even outright scam their customers. The problem is that they’re incentivised to do so!
Tag: Complaints & Resolutions
The National Carrier Stigma
Many Australians hold strong feelings towards Qantas – and not necessarily positive ones. But it’s not unusual for people to dislike their national carrier.
My Frustrating Attempt to Claim EU261 Compensation from Iberia
Iberia owes me €400 (~AU$700) in EU261 compensation after delaying me over 12 hours. But the airline has stonewalled every attempt to claim this – and it has form in doing so.
Hilton Honors Members Shortchanged on Qantas Points Transfers
Hilton Honors members should get 1,500 Qantas Points for every 10,000 Hilton points transferred to Qantas Frequent Flyer, but only 10% of those points are arriving.
Uber Drivers Routinely Cancelling Cairns Airport Rides
Uber says drivers who routinely cancel rides without a valid reason could be banned from the app, as travellers complain of frequent cancellations from Cairns Airport.