Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
Qantas has reversed its unpopular decision not to let double status credits count towards lifetime status after a swift backlash from the frequent flyer community.
Although Oman Air joined Oneworld in June, Qantas Frequent Flyer members still can't earn points or status credits flying with the Muscat-based airline. Why not?
Australians and other non-US members of Mileage Plan have been ineligible for bonus miles during Alaska Airlines' most recent promotions. Is this a deliberate new policy?
If your Virgin Australia status review date is on or after 1 October 2025, you'll have to meet the more onerous new requirements to renew your tier - even if you would have requalified before 1 October under the current system.
Unlicensed drivers are still hassling passengers at Melbourne Airport, almost six years since taxi touting became illegal in Victoria.
Many Qantas customers aren't receiving the promised Green Tier "leaf" after paying to offset the carbon emissions from a flight.
South African Airways has refused to provide advertised status benefits including priority check-in at its home airport to a Velocity Gold member.
There are so many horror stories about car rental companies trying to overcharge or even outright scam their customers. The problem is that they're incentivised to do so!
Many Australians hold strong feelings towards Qantas - and not necessarily positive ones. But it's not unusual for people to dislike their national carrier.
Iberia owes me €400 (~AU$700) in EU261 compensation after delaying me over 12 hours. But the airline has stonewalled every attempt to claim this - and it has form in doing so.
Hilton Honors members should get 1,500 Qantas Points for every 10,000 Hilton points transferred to Qantas Frequent Flyer, but only 10% of those points are arriving.
Uber says drivers who routinely cancel rides without a valid reason could be banned from the app, as travellers complain of frequent cancellations from Cairns Airport.