No Compensation for Qantas Catering Failures
Many Qantas customers have not received any compensation after they didn’t receive food as advertised on their flights. To make matters worse, one passenger has now been waiting two months
Read more
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Major Qantas Domestic Catering Problems
Many Qantas domestic flights over this Easter long weekend have departed without normal catering on board due to severe staffing shortages at the airline’s caterer. Australian Frequent Flyer understands that
Read more
Virgin Extends Travel Bank Expiry Dates
Update: In January 2023, Virgin Australia further extended the validity of Future Flight Credits and Travel Bank Credits issued on/before 31 July 2022 until 31 December 2023. These credits can
Read more
Jetstar Has Better Customer Service Than Qantas
The Qantas Group owns two distinct brands in the Australian market. Qantas is supposed to be the premium, full-service brand while Jetstar is positioned as the low-cost carrier with cheap
Read more
Qantas, Don’t Blame Customers for Your Woeful Service
Qantas CEO Alan Joyce this week apologised to customers for the long call centre wait times. Chief Customer Officer Stephanie Tully also emailed customers with “an update on contact centre
Read more