KrisFlyer Round The World Awards: Difficult to Book
Singapore Airlines’ Star Alliance Round The World Award is an excellent use of KrisFlyer miles. But it has become difficult to book one successfully.
Tag: Complaints & Resolutions
Qantas’ Mysterious Downgrade Compensation Policy
When Qantas moves a passenger from Business to Economy, they are entitled to compensation for the involuntary downgrade. But Qantas won’t reveal how it calculates the refund amount.
My Virgin Australia Downgrade Experience
I was involuntarily downgraded from a paid Business Class ticket to Economy on a Virgin Australia flight. It took two months and multiple follow-up phone calls to receive a refund of the fare difference.
Qantas Removes COVID Credit Expiry
Qantas has removed the deadline for customers who still hold unredeemed COVID flight credits to request a refund.
ACCC: Qantas Sold Tickets on Already-Cancelled Flights
The ACCC is taking Qantas to court, alleging the airline continued to sell tickets on more than 8,000 flights it had already cancelled.