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Jetstar’s Downgrade Compensation Policy

15 November, 2023 Written by Matt Graham

We found out how Jetstar calculates refunds for passengers who book Business Class but are involuntarily downgraded to Economy.

3 November, 2023 Written by Matt Graham

In news that customers will welcome, Qantas is considering bringing more of its call centre work back to Australia.

1 November, 2023 Written by Matt Graham

Australian Frequent Flyer will make a submission to the Aviation Green Paper, and we’d like the help of the AFF community.

26 October, 2023 Written by Matt Graham

The Hertz Gold Plus Rewards loyalty program has shortened the validity of its points to 12 months without giving any notice to members.

6 October, 2023 Written by Matt Graham

I experienced so many problems trying to book a flight on the GOL Airlines website that it can only be described as a comedy of errors.