Virgin Australia’s Velocity Frequent Flyer program has permanently removed some of the benefits offered to frequent flyers when travelling with international partner airlines. Upgrades and lounge access are among the tier benefits axed when flying with some partner airlines. Although Velocity Frequent Flyer only announced these cutbacks yesterday, its website states that they came into … Continued
Qantas says it has issued a reminder to staff after a Oneworld Emerald frequent flyer was incorrectly refused Qantas Club access for a second time in a row. Last week we brought you the story of AFF member Muppet501st, who has Oneworld Emerald status as a Qatar Airways Platinum member. On a recent visit to … Continued
With flights reduced and many international borders closed this year due to coronavirus, many airlines have already extended the elite status of their frequent flyers by 6-12 months. But Air New Zealand is going a step further. Having already extended the status of its frequent flyers by 12 months in March 2020, Air New Zealand … Continued
Airport lounge access rules can be confusing at the best of times. But issues arise particularly often when frequent flyers try to use their status benefits from one airline while crediting the flight to a different airline’s frequent flyer program. If you have Oneworld Sapphire or Emerald status with an airline other than Qantas, such … Continued
Qantas’ top-tier Platinum One frequent flyers no longer have access to a dedicated support team, with the airline reportedly cutting its Platinum One Special Service Team last Friday. 23 Canberra-based staff have been offered redeployment in other parts of the business, as Qantas seeks to drastically cut costs. Qantas advertises “round the clock support” from … Continued