Qantas Frequent Flyer has extended its offer of fee-free changes and cancellations on domestic Classic Flight Reward bookings for another two months.
Qantas had previously ended its Fly Flexible policy for domestic bookings on 30 April 2022, after waiving change and cancellation fees since the start of the COVID-19 pandemic. Until then, Qantas customers could change their travel dates without paying a change fee (a fare difference may apply), or cancel for either a travel credit (for paid bookings) or a full refund of the points & taxes (for Classic Reward bookings).
This increased flexibility is no longer available for Qantas domestic revenue bookings paid using money or Points+Pay. But Qantas has just extended the option to change or cancel domestic Classic Reward bookings paid using Qantas points without a fee until 30 June 2022.
As of 5 May 2022, the Qantas website now says:
Last week, this page said that the increased flexibility for domestic Classic Flight Rewards would end on 30 April 2022.
Velocity Frequent Flyer stopped offering increased flexibility on domestic Virgin Australia Reward Seat bookings at the end of last month. However, Velocity continues to offer fee-free changes and cancellations on international Reward Seat bookings made until 30 June 2022, for travel until 31 December 2022 (the same as Qantas).
You can see the conditions for Velocity domestic reward seat changes and cancellations on the Velocity Frequent Flyer website.
Despite these changes, both Qantas and Virgin Australia say they will continue to allow customers to change their bookings going forward if they cannot travel due to having COVID-19 or being legally required to isolate as a close contact. Changes will need to be made by calling the airline, or through your travel agent if you booked through an agency.
Join the discussion on the Australian Frequent Flyer forum: Qantas to allow free changes, cancellations to Classic Flight Reward bookings to 30 June 2022