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American Airlines staff unhappy customer

No Compensation for Qantas Downgrade

One member is furious after Qantas cancelled their flight, then downgraded them from Business to Economy on the replacement flight. To make matters worse, this member has not received any compensation for the downgrade. This member was travelling with their wife and infant son from Sydney to New York, with a stopover in Los Angeles. … Continued

27 Apr 2017 Qantas
Seoul, South Korea

Is it safe to visit South Korea?

Numerous members have visits to South Korea planned in the coming weeks and months. But given recent tensions with North Korea, is it currently safe to visit? About to pack and head to MEL for the HKG > ICN flight, but cannot seem to break away from family calling about the Korean peninsula. I’ve been through a few risks … Continued

26 Apr 2017 Destinations

Maximising the Value from Hotel Bookings

If you regularly stay at hotels – particularly if you’re loyal to a certain brand – it makes sense to join the hotel’s loyalty program. Not only can you earn points for each stay, but frequent guests can enjoy elite status benefits such as complimentary room upgrades, late checkout, free breakfast and more. But there … Continued

24 Apr 2017 Hotel Loyalty Programs
British Airways A320 seats Club Europe

British Airways’ New Domestic Club Europe

British Airways recently began offering Club Europe (which is what BA calls its short-haul Business class) on UK domestic flights. While British Airways has long offered a Business class product on its European short-haul flights, UK domestic flights until recently were an Economy-only affair. Our member Princess Fiona recently sampled British Airways’ new Club Europe … Continued

22 Apr 2017 Flight Reviews
Foreign currency travel money

Travel Money Tricks

If you’ve ever travelled overseas or bought something online, chances are you’ve bought something in a foreign currency. But most credit cards charge high fees for international transactions. Obtaining cash in a foreign currency can also be expensive, with banks charging large commissions and high margins. But did you know that you can save hundreds … Continued

20 Apr 2017 Travel Money

Kota Kinabalu on Points

Our member froggerADL recently visited the Malaysian city of Kota Kinabalu. The city is located on the island of Borneo, which is shared between Malaysia, Indonesia and Brunei. The entire trip was paid for using points, from the flights out of Adelaide to the accommodation at the destination. The reason for the trip? To check … Continued

19 Apr 2017 Hotel Reviews
Qantas A380 Business class

Qantas Point Upgrades: Good Value?

Qantas recently increased the number of points required for a flight upgrade to Premium Economy, Business or First class. An Economy to Business class upgrade to Los Angeles, for example, increased from 72,000 to 90,000 points. So, do Qantas point upgrades still represent good value? The short answer is that upgrades are still good value for … Continued

15 Apr 2017 Qantas

Abandoning Virgin Velocity

This week a Platinum Velocity member is seriously considering abandoning their loyalty to Virgin Australia. Until now this member has flown Virgin exclusively. But after recent devaluations to the Velocity program and poor experiences with Virgin’s partner airlines, they’re on the lookout for greener pastures. Qantas’ superior international network is one reason for jumping ship. … Continued

13 Apr 2017 Virgin Australia

South America and Back… The Long Way

This week’s trip report takes us to South America and the Pacific islands, as our member RooFlyer flies, drives and cruises around Chile, Argentina and French Polynesia! The trip began with a flight to Santiago on LATAM Airlines. This flight was direct but our member would be doing some “island hopping” on the way home, stopping in … Continued

12 Apr 2017 Destinations

Qantas Phasing Out Lounge Passes

Qantas is phasing out the card-sized Qantas Club lounge passes that come with certain credit cards and are given out to Qantas flyers with Silver-level status. These physical passes will instead by replaced by digital passes that can be accessed online. The reason for the change would appear to be to combat the sale of lounge … Continued

8 Apr 2017 Qantas

Qantas Platinum Status Shortcut

Qantas has begun offering its frequent flyers the option to “purchase” Platinum status using their frequent flyer points. Multiple AFF members have been contacted by Qantas over the phone with the targeted offer. The asking price? 100,000 Qantas points. In each case, the contacted member had already held Platinum status for several years but had … Continued

6 Apr 2017 Qantas

Northbound to Alaska

It was a trip five years in the making and it certainly did not disappoint! Dog sledding, the Northern Lights, a train trip through the wilderness and a flight north of the Arctic Circle were all highlights as our member Justinf travelled with his sister to Alaska. So I just returned from a two week … Continued

5 Apr 2017 Destinations