Latest news

Jetstar Fined by ACCC for Misleading Customers

The Australian Competition & Consumer Commission (ACCC) has called out all four of Australia’s major airlines for misleading customers about their right to a refund. In addition, Jetstar has been fined $1.95 million for making false and misleading representations about its passengers’ rights. The ACCC alleges that Jetstar falsely claimed on its website that certain … Continued

19 Dec 2018 Jetstar

AFF on AIR Podcast Introductory Episode – AIR001

  Welcome to AFF on AIR, the brand new podcast presented by Australian Frequent Flyer! In this short introductory episode, Matt introduces the new podcast and briefly recaps some of the highlights from 2018. This episode’s contents: 0:26 Introduction 1:39 Recap of 2018 highlights 3:12 About Matt For more information, please contact us.

19 Dec 2018 AFF on Air (blubrry)

More Premium Qantas Award Availability to Honolulu

Want to use your Qantas points to fly to Hawaii? You’re in luck! Qantas has released a ton of extra Premium Economy and Business Class reward seats to Honolulu. Historically, it has been near-impossible to redeem points for Qantas Business Class seats to Hawaii. But this changed when Qantas brought its Boeing 747 jumbo jet … Continued

18 Dec 2018 Points Inspiration Qantas

Which Qantas Partners Increased Hong Kong Carrier Charges?

Last month, the Hong Kong government ended its regulation of fuel and airline-imposed surcharges. This made it once again possible for airlines to add on their own surcharges to the cost of flights, including award tickets. A month later, some Qantas partner airlines have indeed increased their carrier charges on award bookings departing from Hong … Continued

18 Dec 2018 Qantas

“Control Your Children, I Need to Sleep”

Travelling with children in Business class can be fraught with peril. But it’s not just the children that can cause problems. Some adults flying in Business would prefer that there were no children. But few take matters into their own hands! AFF member ermen had a strange experience recently while flying with his young children on a … Continued

17 Dec 2018 In Flight

Would You Pay $139 for Lounge Access?

Many of us enjoy using airport lounges when flying. Lounge access is a great way to grab some food, freshen up with a shower, get some work done or simply relax before departure. For Business and First Class passengers, as well as frequent flyers with elite airline status, lounge access is generally complimentary. But if … Continued

16 Dec 2018 Airports & Lounges

500 Free KrisFlyer Miles for New Members

If you’ve been thinking about joining the Singapore Airlines KrisFlyer frequent flyer program, now is a good time to do so! There are many compelling reasons to sign up. And not only is it free to join, but Singapore Airlines is currently giving away 500 free KrisFlyer miles to new members as a welcome bonus. … Continued

16 Dec 2018 Singapore Airlines

Velocity Expands Virgin Atlantic Lounge Access

Virgin Velocity Gold and Platinum members will finally receive lounge access in Hong Kong when flying with Virgin Atlantic to London. In even more welcome news, Velocity Platinum members will also receive arrivals lounge access at London’s Heathrow Airport after arriving on a Virgin Atlantic flight. The new Virgin Atlantic lounge access arrangements for Velocity Frequent … Continued

15 Dec 2018 Virgin Australia

Booking Battle: Online Travel Agents vs Airline

When booking flights, online travel agents like Bestjet, CheapOair and Trip.com are often cheaper than the airline’s own website. But are the savings worth it? An AFF member was recently searching for three Singapore Airlines Business class tickets. Laffer found the same flights available on Bestjet.com for $1,500 cheaper than Singapore Airlines’ own website. It is … Continued

14 Dec 2018 Planning & Booking

When to Call Airlines for the Fastest Service

If you’ve ever had to call an airline – especially Qantas – you’ve probably had the frustrating experience of an extended wait on hold. But it doesn’t have to be this way! By calling at off-peak times, you’ll be served much faster. So, when exactly is the best time to call Qantas and other airlines? … Continued

13 Dec 2018 Planning & Booking

Double Flybuys Status Credits for Velocity Members

Virgin Australia Velocity members can earn double Flybuys status credits this month when shopping at Coles. By linking your Flybuys card to your Velocity Frequent Flyer account, you’ll normally earn 1 Velocity status credit for every $100 spent at Coles, Liquorland and First Choice Liquor each month. You can earn up to 10 status credits … Continued

13 Dec 2018 Flybuys

How Plusgrade’s Upgrade Bid System Works

Since launching in 2009, Plusgrade has made quite an impact on the airline industry. Plusgrade now facilitates online Business Class upgrade auctions for around 70 airlines including Qantas, Virgin Australia, Air New Zealand and Etihad Airways. And the company continues to grow. If you’ve ever received an invitation to bid for an upgrade on your upcoming … Continued

12 Dec 2018 Airlines, Miles and Points