Latest news

Jetstar Refunds Erroneous Change Fees

Jetstar has refunded passengers that were incorrectly charged a $131 fee to change their flight after Jetstar cancelled on them and failed to provide a suitable alternative. Australian Frequent Flyer member sammy had booked a return flight from Sydney to Maroochydore (Sunshine Coast) during a recent sale. This member had flown to the Sunshine Coast last … Continued

3 Aug 2020 Jetstar

Virgin’s COVID-19 Business Class Experience Disappoints

I’ve previously written a fairly positive review of Virgin Australia’s Boeing 737 Business Class. But during COVID-19 it’s a very different experience. As I discovered on a recent flight from Canberra to Brisbane, Virgin Australia Business class passengers are no longer receiving even close to the full Business class experience during COVID-19. Flight Details Flight number … Continued

1 Aug 2020 Flight Reviews

How to Save at Least 5% at Dan Murphy’s

Dan Murphy’s is popular with wine-loving Australian Frequent Flyer members for its wide range of alcoholic beverages and regular deals – many of which are shared on AFF’s dedicated Dan Murphy’s Wine Deals thread. But did you know that you can also save at least an additional 5% off anything sold at Dan Murphy’s? The … Continued

31 Jul 2020 Woolworths Everyday Rewards

Queensland Shuts Border to Greater Sydney

Last weekend, the newly-relaunched Sydney Morning Herald travel section was filled with articles and full-page advertisements for holidays in Queensland. Just a few days later, on 29 July, Queensland Premier Annastacia Palaszczuk announced that she would close the state’s border to anyone from “greater Sydney” from 1am on Saturday, 1 August 2020. Queensland reopened its border from … Continued

30 Jul 2020 Coronavirus and Travel

ACCC Forces Etihad to Refund Cancelled Flights

Etihad will now offer full refunds to all passengers that purchased tickets in Australia, for flights that were cancelled by the airline due to COVID-19. It comes after the Australian Competition & Consumer Commission (ACCC) engaged with Etihad Airways over concerns passengers were being illegally denied refunds for flights booked in Australia that did not … Continued

30 Jul 2020 Etihad Airways

Woolworths Relaunches Everyday Rewards

The Woolworths Rewards loyalty program has been renamed to its original name of “Everyday Rewards”, effective from 29 July 2020. The new program is now being rolled out nationwide. You’ll still earn 1 point per $1 for purchases from Woolworths, and you’ll still be able to redeem 2,000 points for either $10 off your shopping … Continued

29 Jul 2020 Woolworths Everyday Rewards

Qantas Dream Planner Sends Real-Time Reward Alerts

Qantas Frequent Flyer has launched its new “Dream Planner” tool which it says will send real-time notifications of reward seat availability to frequent flyers. Designed to make it easier to redeem Qantas points, the service will also inform Qantas customers of special offers to their favourite destinations. Originally due to launch on 28 July, the … Continued

26 Jul 2020 Travel Tools & Technology

Podcast #41: Farewell to the Queen of the Skies

This week, Australia said farewell to a national icon. Over the past 49 years, Qantas has operated almost every variant of the Boeing 747 in existence. In fact, the flying kangaroo was once an all-747 airline. Now, the queen of the skies has been placed into early retirement in the Mojave desert. The iconic Boeing … Continued

25 Jul 2020 AFF on Air Podcast

Farewell to the Queen of the Skies – AIR041

  This week, Australia said farewell to a national icon: the Qantas Boeing 747. Over the past 49 years, Qantas – once an all-747 airline – has operated almost every Boeing 747 variant that has existed. The “queen of the skies” has transported millions of passengers to destinations all over the world, including Olympic athletes … Continued

25 Jul 2020 AFF on Air (blubrry)

Many Fuel Surcharges Remain Excessive Despite Low Oil Prices

Fuel surcharges have long been a pet hate of frequent flyers. They add to the cost of frequent flyer redemption tickets, and in extreme cases, can be even higher than the cost of a regular ticket on the same flight! With worldwide oil prices now at record lows, and airlines desperate to fill seats, a … Continued

24 Jul 2020 Airlines, Miles and Points

Amex Launches “Plan It” as Qantas Partners with Afterpay

With Australia in the midst of a financial crisis, “buy now, pay later” services have become increasingly popular lately. It’s already prompted Afterpay to start offering Qantas Frequent Flyer points. And now, American Express is launching a new “Plan It” feature for its own cardholders. Amex launches “Plan It” payment instalments American Express card holders in … Continued

23 Jul 2020 American Express

Triple Status Credit Offers Have Begun

It is widely anticipated that airlines will be doing everything they can to lure back customers in the coming period, as travel recovers from the COVID-19 shutdown. Cheap airfares, loyalty programs and special promotions will form a large part of that. Last month, we already saw a “triple frequent flyer points” offer from Qantas. It … Continued

23 Jul 2020 Other Airlines