Ride-sharing service Ola has promised to reverse “any wrong charges” that resulted in customers affected by a technical issue with the Ola App being chased down by debt collectors. But this won’t happen automatically, with affected customers being asked to contact Ola’s support team so the company can investigate each case individually. Last week, Australian … Continued
Ride-sharing service Ola has engaged debt collectors to chase down customers affected by a widespread problem that prevented the Ola App from collecting credit card payments correctly. The technical problem with Ola’s App has impacted a large number of its ride-share customers that used the service around December 2019, including multiple Australian Frequent Flyer members. … Continued
Many savvy frequent flyers already use Award Wallet to ensure their frequent flyer points don’t expire. The free service automatically tracks loyalty accounts and notifies you of changes to your balances, as well as if any of your points are due to imminently expire. And if you have many different loyalty program accounts – the … Continued
While most Australian frequent flyers are currently grounded, our members are taking a moment to reminisce. AFF members have been invited to post 3 photos from their favourite trip, and the pictures we’ve seen so far have been incredible. We’ve had entries from around Australia, New Zealand, South Africa, Iceland, Cuba, the Galapagos Islands and … Continued
Qantas and Virgin Australia have both been forced to close their domestic airport lounges today due to new government-mandated COVID-19 measures. All Qantas-operated lounges worldwide, including Qantas Clubs and Qantas Business Lounges, closed at midday today. Qantas says that it is working through options for Qantas Club members that are impacted by the lounge closures. … Continued