Virgin Australia

As one of Australia’s leading airlines, Virgin Australia is a favourite among frequent flyers. Its Velocity Frequent Flyer program is also highly popular, offering members fantastic opportunities to earn and redeem points for flights, upgrades, and more. Discover tips, guides, and insights below to make the most of flying with Virgin Australia and leveraging the benefits of the Velocity Frequent Flyer program.

Economy X seating on Virgin Australia

Velocity Extends Discover Gold & Status Rewards

Virgin Australia has given an extra two months of Gold status to Velocity Frequent Flyer members who registered for the “Discover Gold” status match in December 2020, extending the total trial period from three to five months. Velocity members participating in this offer will now receive Velocity Gold benefits until May 2021. Members will also … Continued

8 Mar 2021 Virgin Australia
Virgin Australia Adelaide lounge grand opening

Virgin Australia Opens New Lounge in Adelaide

Virgin Australia flyers in Adelaide now have access to a brand new lounge, following the opening of the new Virgin Australia Lounge at Adelaide Airport today. Virgin’s final remaining lounge in Canberra is also due to reopen next month. Around double the size of the previous Virgin lounge in Adelaide, the bright new space features … Continued

23 Feb 2021 Virgin Australia
Air Canada 787

Virgin Australia Partners with Air Canada

Virgin Australia flyers can now earn Velocity points and status credits when flying with Air Canada, with the launch of a new partnership between the two airlines yesterday. Virgin Australia began codesharing on limited Air Canada flights between Los Angeles and Canada in 2017. But until now, the partnership did not cover direct flights between … Continued

20 Jan 2021 Air Canada Virgin Australia
Virgin Australia 737

Win a Share of 20 Million Velocity Points

There are some easy, free Velocity Frequent Flyer points up for grabs thanks to a new promotion. Velocity members can now claim a share of 20 million points, simply by downloading the Velocity App and activating the offer on the home screen by 26 January 2021. All Velocity members who take part in the promotion … Continued

20 Jan 2021 Virgin Australia
Virgin entertainment Samsung tablet

Virgin Removes Music from In-Flight Entertainment

In 2018, Qantas caused quite a stir by axing music from its in-flight entertainment program on domestic flights. Key figures in the Australian music industry were quick to criticise the decision, which appears to have been made to save money on music licensing fees, and Qantas received a huge backlash at the time on social … Continued

18 Jan 2021 Virgin Australia
Virgin Lounge Pass Holders Incorrectly Denied Entry

Virgin Lounge Pass Holders Incorrectly Denied Entry

A Virgin Australia flyer has been incorrectly denied entry to the airline’s newly-reopened lounge at Sydney Airport. Despite holding a valid lounge pass issued by ANZ Bank, the Virgin lounge attendant erroneously informed the customer that single-use lounge passes issued via the customer’s ANZ credit card were no longer being honoured. AFF member Duck posted on Wednesday: … Continued

17 Dec 2020 Virgin Australia
Double Status Credit offers attract customers, but do they create loyalty?

Has Virgin Forgotten its Loyal Frequent Flyers?

Top-tier Velocity Frequent Flyer members have accused Virgin Australia of being “asleep at the wheel” until now when it comes to communication. These frequent flyers, who have been fiercely loyal to Virgin Australia in the past, feel their loyalty is no longer being reciprocated. They have become confused about the future direction of Virgin Australia, … Continued

7 Dec 2020 Virgin Australia
Velocity Frequent Flyer Valuation Slashed By Two-Thirds

Virgin Australia Giving Further 12-Month Status Extensions

Virgin Australia appears to be granting further status extensions to some Velocity Silver, Gold and Platinum members who didn’t benefit from the previous 12-month status extension announced earlier this year. But Virgin hasn’t gone as far as Qantas in offering an easy opportunity for all members to extend their status for a second year by booking … Continued

4 Dec 2020 Virgin Australia
Global Wallet card

Velocity Global Wallet Shutting Down

Velocity Frequent Flyer is discontinuing its travel money card, Velocity Global Wallet. This is the Visa debit card found on the back of most Velocity Frequent Flyer membership cards. From the end of this year, you’ll no longer be able to load money onto your Velocity Global Wallet card. From then, there will be a … Continued

27 Nov 2020 Virgin Australia
Virgin Australia's Boeing 737 Business Class seats

Virgin Australia to Relaunch Business Class

Virgin Australia will relaunch its domestic Business Class in early 2021, flagging changes that make it “more accessible” and “better aligned to the expectations of the cabin’s core customers”. Before it finalises the changes, the airline is now completing an “end-to-end review” of its Business Class product in collaboration with cabin crew. Virgin has hinted … Continued

19 Nov 2020 Virgin Australia
Virgin Australia Reopens Airport Lounges

Half of Virgin Australia’s Lounges to Reopen

Virgin Australia has begun to reopen its airport lounges after they were shuttered for eight months. But around half of Virgin’s existing lounges will remain closed permanently. Like Qantas, Virgin Australia was forced to close its airport lounges in March 2020 due to government restrictions that were introduced to suppress the spread of COVID-19. But … Continued

18 Nov 2020 Virgin Australia