It’s not uncommon to receive compensation for a flight delay or inoperative entertainment system, but what about a mid-air injury? One member was recently hurt on a Qantas flight after stepping on broken glass. The incident occurred shortly after take-off, with the glass somehow having been left in the aisle. The passenger was not wearing shoes at … Continued
One member recently had the unfortunate experience of being denied entry to a country because they did not have the correct visa. This member inadvertently flew with Qantas to Papua New Guinea without the necessary visa, and was sent on the next flight back to Australia after being stopped at the border. I had a rather … Continued
Flight delays can be frustrating, but sometimes there’s a silver lining. If you’re flying on a European airline, or any other airline on a flight departing Europe, you could be entitled to compensation. The European Union has generous laws designed to help passengers affected by flight delays and cancellations. The “EU261” regulations entitle passengers to … Continued
Regular visitors to Singapore will be pleased to learn that from 1 October, Australians will be eligible to use the “enhanced-Immigration Automated Clearance System”, or eIACS usually available only to local residents passing through Singapore’s Changi Airport. Unfortunately, travellers will need to register first before they can use these “smart gates” and there are a … Continued
Australian travellers to the United States will be pleased to know that “Automated Passport Control” (APC) kiosks can now be used when entering the country. APC machines have now been installed at many major airports in the United States, including Los Angeles, Dallas/Fort Worth, Miami, San Francisco and both of New York’s international airports. This … Continued