Unlike in Australia, Europe has a government-mandated compensation scheme that forces airlines to compensate passengers affected by delayed, cancelled and overbooked flights. European airlines – and non-European airlines flying from Europe – are legally required to pay compensation to passengers delayed over two hours. In theory, this is a very consumer-friendly system that prevents airlines … Continued
We’ve all been there at some point! After getting off a flight, you realise that you left something of value on board the plane. That’s exactly what happened to AFF member Jenya recently after an exhausting overnight Qantas flight from Perth to Melbourne. Forgot my sunglassess in seat pocket on redeye from PER to MEL (was … Continued
Flight cancellations can cause great inconvenience and wreak havoc to your travel plans. But sometimes there is a silver lining. This week our members share times they have benefitted from flights being overbooked, cancelled or delayed. Numerous passengers have been compensated with free upgrades, free hotels and bonus frequent flyer points, and one member tells … Continued
Iran is a fascinating and increasingly popular tourist destination. Located in the Persian Gulf, Iran is home to spectacular scenery, impressive architecture, warm hospitality and thousands of years of history. If you’ve been thinking about a holiday in Iran, you’re not alone. The number of visitors to Iran has surged in recent years. But there … Continued
From time to time, luggage does get lost in transit. It’s one of the realities of air travel. But for affected passengers, it’s the way in which the airline resolves the problem that can make all the difference. AFF’s founder and site administrator, admin, was particularly unimpressed with Qantas recently after their bag went missing for … Continued